Report: #1508816

Complaint Review: SIMBA SHOPPING USA - Miami FL

  • Submitted:
  • Updated:
  • Reported By: Tara — Sugar Land United States
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  • SIMBA SHOPPING USA 14100 NW 60th Ave Miami, FL United States

SIMBA SHOPPING USA SIMBA USA INC They Recieved their damaged product and kept my money in the amount of $1,936.99!!! Miami FL

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On May 18, 2021, I purchased a 7ft air hockey /pool table combo. The product was shipped to my house on May 26th, it was damaged. I contacted Marco via email and asked fir his full name and contact information to resolve the issue. He never provided me any of this information, Instead he told me to keep the damaged product for a discount. I refused. On June 8,2021,  Marco shipped out a replacement airhockey/Pool table. It was damaged as well.

I have sent the damaged product back and requested a refund. I have emailed him pictures, RoadRunner transportation service had confirmed they picked up the damaged product. All of this had been sent but yet Marco is refusing to give me a refund of almost $2,000. Marco would not provide me his company contact number, he would not call me or escalate my issue to the refund department. I encourage anyone who reads this.. PLEASE DONT USE THEM!

They are scammers. They purposely send out defective products to the consumers put insurance claims out on the products, once it arrives at the destination, they then refuse to give refunds, instead, they offer you a discount to keep the broken merchandise, with no plans on taking the damaged product back. I have filed a complaint with Better Business Bureau, BBB Scam tracker, and FTC.gov.. 

This report was posted on Ripoff Report on 06/08/2021 07:37 PM and is a permanent record located here: https://www.ripoffreport.com/report/simba-shopping-usa/miami-fl-recieved-damaged-1508816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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