Simple.biz unknown Lied to me to get my business. Told me I am unable to speak to owner Bob Hanson when there was a problem. Only one person to talk to and deal with. Then I read other complaints here with the same problems with this company Syracuse

I spoke with a man named Dee who told me they were located in Florida but they did do some business with "editing" etc., the websites with people from New York (Syracuse I think). Said they sent me an email and took 100% of the cost of the website (over $800) before the website was completed or went live. When I complained and wanted to speak with a Supervisor, I found out there was not one. I was told that Bob Hanson owned the company but there was no email for him, absolutely no contact. There seems to be only one web site managers "Amelia" that just keeps repeating their "Policy" and refuses to care about what Dee told me. 

If I fire this company, Amelia said I will get a file with photo's in it. Mostly, they were my photo's from the website from Go Daddy,not ones that Simple Biz "gave" me. If I have to deal with Amelia, it's not going to work. Obviously she is not telling the truth about some man that goes by Bob Hanson. Now that I read other complaints here, I can see why no one can speak to Mr. Hanson, cuz he most likely does not exist. Neither does their office in Florida. So right now, they have me in for $800.  What to do?