Report: #1488559

Complaint Review: Sitebacana - Hong Kong SAR China

  • Submitted:
  • Updated:
  • Reported By: Pamela — Cincinnati Ohio United States
  • Sitebacana 189 Sha Tau Kok Road Hong Kong SAR, China China

Sitebacana Swish Limited Denied cancellation of order, denied order, buy 2 get 1 free, incorrect total, no refund after sending product back. Hong Kong SAR China

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This is the email I sent to the merchant.  It explains everything.  I can send you all correspondence between me, PayPal, and the merchant if you need them.  Just let me know. 

The title of my email to the merchant is: 

Your negative review will be on as many review sites as possible          

Rosa|Sitebacana support@sitebacana.com 

Fri, Nov 29, 3:49 PM (4 days ago)       Your negative review will be on as many review sites as possible             Pamela <pamboyd2u@gmail.com>   Fri, Nov 29, 3:49 PM (4 days ago)    

to Rosa          

I will not let this injustice go without letting the world know that you use fraudulent business practices.  I know that you have probably scammed many customers because they do not know how to let the public know what happened to them but, you got the wrong one when you tried to beat me out of my hard earned money.  You never refunded my $37.12 for  3 waterproof panties (3 for the price of 1).  You refunded $3.11 for the discount that you failed to give me when I purchased the items.  The following is for others to know how you conduct your fraudulent business:

  1. When purchasing my order of 3 waterproof panties for the price of 1, you stated that I would received my order and tracking number immediately after purchase, along with my 10% discount code.  I never received anything.  (I had enough intelligence to print out the order page with my info on it to prove what you offered)
  2. After noticing that I did not have a discount code I tried to cancel until I received it but couldn't find your correct address in time (You have several) to ask for it.  Got it from PayPal, thank the Lord I purchased from you through them.)
  3. You rejected my cancellation stating my order had already been processed.  (Not true because I tried to cancel within the time constraints you set (before 11pm of the order date).
  4. I contacted you and at first you said you had no order from me.  When  I told you I had made a copy of the transaction you sent me a discount refund of $3.11 (which wasn't correct because you charged me for a third pair of panties, discounted those 3 when I was supposed to have been charged for 2 get 1 free).
  5. Received order after 2 months of getting the "run around" by you.  The order wasn't correct.  You sent me 2 bras from a New York address but, I had to send them back to China.  In order to get a refund from PayPal, you have to be able to get a tracking number.  The Post Office gives you a receipt but cannot give a tracking number for receipt to a delivery address to China (you knew this).  So, this is the second time you took my money.
  6. May you be Blessed and discontinue your false practices.

This report was posted on Ripoff Report on 12/03/2019 05:07 PM and is a permanent record located here: https://www.ripoffreport.com/report/sitebacana/hong-kong-sar-china-swish-buy-1488559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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