Ripoff Report Needs Your Help!
Report: #1494625

Complaint Review: Skinstore -

  • Submitted:
  • Updated:
  • Reported By: Julie — Cloverdale Ohio United States
  • Author Confirmed What's this?
  • Why?
  • Skinstore United States

Skinstore Skinstore The Hut group Paid 435.00 for a LED mask and they sent me a used product with missing parts and a broken safety seal, won’t refund

*Author of original report: NOW August 27 still no refund

*Author of original report: June 20,2020 update

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I ordered a Dr Dennis Gross Spectralite Skin care LED mask, waited several weeks to get my product from them. When product arrived, it had a broken safety seal on the outside of the box, was missing the headgear parts to attach the mask to your face, and was fully charged from someone previously using it. They sent me a used cosmetic item that lays directly against your skin. Pretty sure that the Health Dept wouldn't approve of using someone's used cosmetics on your skin.  This company is selling used products that were represented as new in the box with safety seal unbroken when purchased. 

Upon explaining the situation to them thru multiple emails, they sent me one reply through this entire time, asking me to send pictures. They act like I'm trying to steal something from them. I'm more than willing to return this bunk product to them if they would simply give me a return authorization. How am I supposed to send pictures of something they never sent to me, the missing headgear.  I sent them photos of the broken safety seal, but again, no reply from them as usual. 

This was also sent to me during the corona virus outbreak, and I have no clue who owned this mask before I got and I touched everything to get the box open to get the mask out. I am beyond disgusted. I'm out my 435.00 and can't use a used mask with no headgear.

Have never been treated so unfairly with all the years of online shopping that I have done.
Stay away from this shady company . 

This report was posted on Ripoff Report on 04/29/2020 04:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals


#2 Author of original report

NOW August 27 still no refund

AUTHOR: Julie - (United States)

POSTED: Thursday, August 27, 2020

 Still waiting on a refund and after multiple emails to them they told me I would be issued a refund Within a few days and then now when I didn’t get the refund, they told me I did not send the package back. They have the tracking number and the carrier says the package was delivered back to them. This is horrible. Seeing more and more complaints against them.

Respond to this report!
What's this?

#1 Author of original report

June 20,2020 update

AUTHOR: Julie - (United States)

POSTED: Saturday, June 20, 2020

 Seller is saying that there is no record of a Klarna account now, so they can’t refund my money. I didn’t use Klarna, never used Klarna and don’t have a Klarna account. They still have not sent my refund to me. Replies from them are next to none. They obviously don’t give a darn about their customers and just keep the money 435.00 even after item was returned with tracking number. 6/20/20

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now