Complaint Review: SlipDoctors - Carrollton Texas
Slip Doctors Carrollton Texas Don't Choose This Franchise. They Will Lie to You and Deny That They Did. Carrollton Texas
*UPDATE Employee: Pictures of Jobs
*REBUTTAL Owner of company: Video Review
*REBUTTAL Owner of company: Video Review
*Consumer Comment: Concerned with Kathy
*REBUTTAL Owner of company: Development - Response
*Author of original report: Unbelievable Development
*Consumer Comment: Discussion with Kathy
*REBUTTAL Owner of company: Finally Resolution!
*Author of original report: No resolution as of this point
*REBUTTAL Owner of company: Kathy refuses to work with us
*Author of original report: Still No Satisfaaction
*REBUTTAL Owner of company: Training and much more offered
Late last year my husband and I decided that we wanted to start our own business. We looked at many franchise opportunities and decided that we wanted to get into the business of non-slip surface treatments, in particularly, treating tubs, showers, and bathroom floors for senior citizens.
We looked at both Sure Step and Slip Doctors. Roger at Sure Step informed us that the treatments they had would only adhere to ceramic tubs, not fiberglass. When I spoke with Greg at Slip Doctors, he assured us that their products would adhere to any type tub or shower, including fiberglass. With that information, we chose to go with Slip Doctors.
From day one I questioned our decision. We drove all the way to Texas for training and a tour of the "National Floor Institute" facility. I should have known something was wrong then. We never even got to actually treat a tub or floor (we were shown some videos and then Greg demo'd the product on a little piece of tile, handed us one and said for us to do what he did, which was take a paintbrush and brush the product on). The "Institute" was in a building that also housed some kind of leather coats, and the kid that showed us around (young man with less motivation than the kids at the McD's drive thru window) spent more time trying to sell us a coat than actually explaining the little pieces of equipment they had lying around.
Anyway, I, being the eternal optimist and my husband being the long-suffering gentleman who wants to make his wife happy, returned home and waited for our products to arrive. In the meantime, I diligently studied the manuals I was sent and watched the videos on Slip Doctors website to prepare to start treating.
Okay, here's the bottom-line. The products do not work. We treated about a dozen tubs and showers. Followed the instructions by the letter and within 3 months the treatment wore off. This happened to our own tubs at home (I actually slipped and fell in my own shower after treatment). I felt as if it were my fault and I had done something wrong in the application, so again I studied, retreated for free and again the product wore off. So now we give refunds to all our customers.
Granted I waited until I made 2 attempts to treat, out of my own stubbornness, but I then emailed and called Greg, very upset. I left a few voicemails and he left me a voicemail. When we finally spoke, he, as expected, pointed the finger at me, that I was not following directions. I explained what I did and he started asking me how I cleaned the tubs. Well, I scrubbed them as per instructions with a heavy duty cleaner to remove all soap and scum, let them try completely, and let the treatment cure not only the recommended 24 hrs but an additional 24.
Through all of this, Greg just kept implying that I was doing something wrong. He kept asking how I cleaned the tubs, never offering a solution or reason as to why the product failed. He would only say that there was a problem with the adhesion. At this point I asked, "If cleaning didn't make the product adhere, then what could we do? Sandblast or sand the tub?" And guess what??? He said, "Why yes, you are supposed to sand the tub!!" Now this is the first time we had ever been told that; it wasn't in the Texas training, in the manuals, or on the videos on the website (I have a sneaking suspicion that it might be now, after we had this discussion). Of course, he "couldn't remember" if we discussed this in training and insists that it was the in the training materials, which it is not in the material I received.
Had I known this treatment would involve sanding peoples' tubs and showers I would never have agreed to it. For our own benefit, my husband and I are going to sand our own tub just to see if it really works, which I doubt. We were told the product would adhere to any tub or shower, it says so rigtht on the bottle. I don't appreciate being lied to just to get the sale. My hope is that anyone considering Slip Doctors to do business with reconsiders. They are alot more "Slippery" than meets the eye.
This report was posted on Ripoff Report on 06/05/2015 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/report/slipdoctors-verified-trusted/carrolln-texas-slip-docrs-dt-1233746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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