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Report: #1486009

Complaint Review: Smith Dray Line Movers of Blythewood and Smith Dray Line & Storage Atlas Van Lines. They go by both names. - Blythewood South Carolina

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  • Reported By: JRB — Murrells Inlet SC United States
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  • Smith Dray Line Movers of Blythewood and Smith Dray Line & Storage Atlas Van Lines. They go by both names. 1140 Northpoint Blvd Blythewood, South Carolina United States

Smith Dray Line Movers of Blythewood and Smith Dray Line & Storage Atlas Van Lines. They go by both names. They damaged items, Missing items, replaced items of lower value to our original items that were of high value, forgery, Blythewood South Carolina

*Consumer Comment: Your Opinions and Feelings Were Invalid

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January second 2018 started off like most days in Elgin, SC with the exception of the three Smith and Dray Lines Atlas girl packers who arrived at our home to start packing what was left to pack after I had packed over fifty percent of it myself into tote containers for a seven month storage stay until we closed on our new home in Murrell’s Inlet, SC.

When these ladies came into our home I was uneasy from the vibes I was getting from them but ignored it and went on with my day of sealing the container I packed as advised by Cherie from Smith Dray Lines Atlas or now known to us as the scouter.

In my opinion these three girls should have had the whole house packed and done on the first day which made me suspicious as to why they weren’t.

On January third the girls showed back up to finish the packing and again I felt the same feeling as the day before. On this day I felt like something didn’t feel right like items from our western bedroom were being stolen. I walked around trying to keep an eye on everything I could. Our home being packed was almost 5000 square feet and I was all by myself.

I had taken every loose item, pictures, etc. to our master bedroom to be packed in one area and even organized it for the packers.

I walked by the western bedroom feeling very uncomfortable with the girl in there going through our hope chest of hidden and cherished family antiques and items. At one point I noticed this girl went missing so I walked around the house to see if I could find her and I couldn’t. They had parked their moving truck in front of our garage this day. I went out to the truck to see if I could find this person but she was no where to be found. I thought that was weird but just moved on.

The girl in our master bedroom called me in to initial on her page that the big picture frame with glass she was getting ready to pack had a crack in it prior to her packing it. She taped it with their packing tape. I did think it was weird that she didn’t have me sign for other items that had cracked glass or broken items but then thought nothing of it wanting to trust that we could trust them. Such a bad mistake!

On this same day they were went on another lunch for more then an hour. Weird. No urgency to get the job done.

January fourth the loaders showed up to start loading and pack up what they were suppose to be doing. The lead driver Mike let me know they were one person down of three that is why he had his wife there to count and tag our tote containers that I packed. I thought this was weird and unprofessional but then maybe that is how this company does business. I was not impressed and suspicious once again.

We were told they couldn’t get their big truck down our road so they had to split the loading into two truck loads. Which I didn’t believe them as we have had semi trucks down our country road before with no problems. But once again I thought whatever and suspicious but didn’t question it further.

Mike’s wife left earlier in the day so it was Mike and what I thought was his son because he kept calling the guy son all day. He was a bigger hefty boy.

It was around five-thirtyish/six pm that first day when they were done and loaded with the first days load. Mike told me they still had to unload our belongings on this day into the vault at Smith Dray Line headquarters which would give them about another two hours they would have to work. I was like wow that is a long day and how exhausted they must have already been to have two more hours of unloading but it would go faster then loading it.

At the end of the first day of loading they closed and locked the loading truck and headed off to Smith Dray Lines facility we thought.

January fifth 2018, Mike the driver and two guys showed up to finish packing the really big items in our home and loading our boxes the girls packed and our bigger items which wasn’t much at all.

On this day Mike the lead driver made sure to point out and show me the number one box that was at the front door marked number one. Mike was putting all pieces and parts from everything he took apart and television remotes into the number one box. Mike kept telling me to make sure I found this box first when the movers arrived to our new home. Mike repeated this many times to me.

A lot of moving was going on this day as there was one king bed with a select comfort mattress and a queen log bed to be taken down, one pinball machine, BowFlex gym, Bowflex Max 5 machine, Bowflex accessories gym parts, Pilates machine, brand new refrigerator, two patio triple person swings, grill, outside glider seat bench, five person elite patio dining set, all my new garage equipment and storage cabinets, etc.....

On this day I remember being asked questions about items I had. I had some styrofoam that still needed packed as I didn’t get to it. I packed all the other bags with super strength Hefty bags and super strength tape. Kenny was gathering up my pieces of styrofoam and asked me what I used it for, I told him I used it for the landscaping to my Department 56 Christmas displays which was quite extensive. Why I bring this up is because every piece was specific and when looking on eBay I saw one of the pieces from my landscape collection.

Mike made sure as he took anything apart that had loose parts and pieces that I watched him put them into the number one box. I thought this was over doing it but okay.

I was concerned about our California Grapevine Furniture and asked Mike if we could crate it like was done by the previous moving company we used in Minnesota when we moved down to South Carolina. Mike said something like no it would be a waist of your money and time and then tried to explain it so I wouldn’t push the matter. In my head I was like okay, I guess, whatever, I’m just the customer! I wasn’t happy about this but I really didn’t know what to do so I left the area.

Mike had me take pictures of our select comfort bed so we would know how to put it back together once we got it back which I thought was weird for two reasons. For one our move from Minnesota to Columbia, SC the movers set the bed up and secondly John and I have been taking down and setting that bed up for over 20 years. I humored him and took pictures.

When Mike started to take our Flash Gordon pinball machine apart he wanted me to watch and record him so when we got it back at our new home we knew how to put it back together which once again was weird because our movers did all that for us when we moved from Minnesota to South Carolina. I said okay, that’s a good idea realizing I guess I would be putting it back together once we received it at our new home. During this recording his crew of to guys was working around us packing up the big items and moving them downstairs. I was concentrating on what Mike was saying so I didn’t pay attention to what was being said around me.

The last items to be packed on this day was our shed in our backyard.  It was such a relief to be done and watch them pull away thinking all our belongings would be safe and secure packed at their facility like was sold and told to us.

Literally as Mike and his two guy crew pulled away from our shed I texted my husband John and said they just left which time stamped them as leaving our property at two twenty five pm on January 5, 2018.

July 2, 2018 around ten am in the morning the movers arrive. Our nightmare begins!!!!!!!

This report was posted on Ripoff Report on 10/05/2019 06:26 PM and is a permanent record located here: https://www.ripoffreport.com/report/smith-dray-line-movers-atlas/south-carolina-amp-s-damaged-1486009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Your Opinions and Feelings Were Invalid

AUTHOR: Jim - (United States)

POSTED: Wednesday, October 09, 2019

I guess in short, ALL of your feelings were invalid during the packing process.  So many of your opinions in your entire complaint regarding your move are offered and virtually all of them are wrong.  You would have been better off not offering your opinion - it made me believe you are an idiot.

You talk about bad vibes and such - there is no such thing.  You just didn't like the fact that people were in your home, touching your things, not being able to watch every single person every single moment, and having them packing your things away.  Seen it way too many times; a total control freak customer. 

If everything was so valuable to you, then you should never have hired a mover to pack anything.  As it was, if you seriously were stupid enough to use totes to pack stuff away, then I guarantee you that every single item you packed would have eventually been destroyed - had you done everything yourself.

You also complained about the lack of urgency regarding the packing process.  Since you aren't paying these packers by the hour, it doesn't matter whether they were urgently working, or not.  If they had 3 days to pack your home, and it took them 4 days, they don't get paid anything additional for the extra day.

You don't pay extra either.  The only way this part of your complaint is relevant, is if you were paying these people by the hour, which doesn't happen in a job like yours.  You pay for the packing, the SIT, the monthly fees, and the delivery out, and all of it is based on the weight of your items, not the time.

Your opinions regarding the shuttle are also wrong and are also irrelevant.  No driver will ever risk their tractor (yes, the tractor belongs to the driver, not the van line) and a trailer to drive a moving truck into a neighborhood.  These air-ride trailers are larger and wider than a lot of streets are; they barely fit in a freeway lane.  Shuttles become necessary to transport your items to the moving truck.  You have ZERO say as to whether a shuttle was necessary; if it is necessary, then you will pay for the shuttle.

You also talked about the crating of certain items of furniture.  Going to your mover the day of the load and asking that something be crated, is an impossibility because these guys don't crate anything - they don't have the tools to properly crate anything or the wood needed to crate. 

If you needed something to be crated, then your moving company would call a 3rd party crating company to perform that service, and that's an additional charge to you.  The time to bring that up is when the surveyor comes out and puts together the quote for the job, not the day of the transit.  That way, the crating company comes out on the day of transit to crate what needs to be stored.  As I said, your opinions largely are mostly incoherent, or simply wrong.

Now, in reviewing over the pictures, it appears to me that the items were either packed incorrectly in the vault, which does happen, and your vaults were probably moved many times, which happens a lot over many months.  When something is placed into SIT, your storage vaults are often moved many times by a forklift, since there will be other customers who will have their items delivered out and your items are temporarily in the way. 

These vaults are moved by forklift and most often, everything is moved fairly safely and great care is exercised.  However, if the items are packed poorly into the vault, then the items inside are going to move around a lot each time the vault is moved. 

It's a lot of contact damage, torn stuff, etc...I've seen that sort of damage when someone packed the vault poorly, not from any of the things you spent your entire complaint talking about.  in fact, if the vault is packed poorly, then even the best packed box/stuff in the world will end up having damage to it.

So, now you waited more than one year to file this complaint for whatever reason.  Now, how about telling us whether you filed a claim, did you have FRV, or did you take their free valuation?  Did they reimburse you per the terms of your contract?

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