Complaint Review: Solutions Pest & Lawn - Pasadena Texas
Solutions Pest & Lawn Solutions Pest & Lawn: DIY Pest Control Does not accept Returns or Refunds for Defective Toxic Chemical Equipment Pasadena Texas
*Author of original report: Refund Issued
*Author of original report: I Love This Company's Responses!
*REBUTTAL Owner of company: Information
I purchased a Flow Zone backpack sprayer from this company that
1) leaks approximately 20% of the output at the point where the nozzle connects to the wand and
2) did not come with the accessories as stated in the instruction booklet.
Because the nature of pest control chemicals being potentially carcinogenic and can cause other toxic health issues, certainly a sprayer that leaks anything back toward the person using it should be deemed by any reasonable analysis as defective.
Upon contacting the company and speaking to a customer service rep and then asking for a manager/ supervisor, I was clearly told they do not accept refunds for any reason. They offered the manufacturer's phone number (easily discoverable online).
They claim this policy is on their website, but after spending considerable time looking, I couldn't see it.
Online retailing is unregulated, but generally reputable companies will make things right. This company is obviously - per my experience and interpretation - only out for sales. Now, after feeling I was ripped off, I examine their online comments and some videos about the product, I see there is a question whether they sell high-quality products. Rather, it appears to me, they are more of an inferior line - which makes sense with their strategy of not offering refunds.
Buyer beware: These are toxic chemicals and if a company is not interested in protecting the person delivering them, that is a company that should be avoided.
This report was posted on Ripoff Report on 04/29/2019 08:21 AM and is a permanent record located here: https://www.ripoffreport.com/report/solutions-pest-lawn/pasadena-texas-diy-control-1477920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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