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Report: #1490009

Complaint Review: Sound Decision - Oswego Illinois

  • Submitted:
  • Updated:
  • Reported By: Harry — Oswego Illinois United States
  • Sound Decision 110 Kirkland Circle Oswego, Illinois United States

Sound Decision Sound Decision Inc and Sound Decision Unlimited Mike (owner) installed a defective remote starter and refused to replace or refund my money Oswego Illinois

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Don't be fooled by his personal friends positive reviews. Mike (Owner) did a faulty remote start installation. Since day I picked up the vehicle and drove it home, the vehicle would not restart. You would have to wait 20-30 minutes for it start back up.

This went on for 3 days before Mike could schedule us an appointment to bring the vehicle back in. We dropped it off and left it with him for 4-5 hours. When we picked it up, he initially said nothing was wrong, but changed his mind and stated the vehicle was the problem. He would have to install a ground wire that would cost an additional $200.

It was obvious what Mike was attempting to do and i questioned him why he is charging so much for something he should of done in the first place. After further discussion, Mike stated, Why dont you bring it somewhere else. I then asked him to uninstall the unit and refund in full the amount I paid him.

Mike stated he would not issue a refund because the remote start unit is now used. He was so rude and insulting throughout this conversation. I tried to explain that my vehicle has never had an issue not restarting after turning the engine off.

He didn't care what I had to say and ended the conversation by calling me a jagoff . Mike does not guarantee his work and when he screws it up, he will try to charge you more and blame it on your vehicle.

This report was posted on Ripoff Report on 01/06/2020 07:16 AM and is a permanent record located here: https://www.ripoffreport.com/report/sound-decision/oswego-illinois-unlimited-1490009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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