Southwest Virginia Sunroom & Window Co. Offered low quality windows at high prices luring customers with the promise of a lifetime warranty Virginia Salem

We purchased a large foyer window for our two story home from Southwest Sunroom & Window Co. , 625 College Ave. Salem, Va.  Although we thought the window to be expensive at the time, we were willing to pay their  premium price for the window because Southwest Sunroom & Window Co. emphasized the selling point that they would install it and offer a lifetime warranty.  They absolutely do not stand behind their word nor the product they sold us.  After approx. 9 years the glass in  the window started turning black on the inside and developed spots.  

When I called Southwest, Kevin responded by telling me he was sorry but the window was made by Gorrel and they had gone out of business about 2 yrs. after I purchased the window.  Upon checking this response it appears that they did not go out of business but sold the company to Soft Lite and re-organized, offering the same quality windows. Sof-Lite also offers lifetime warranty on their windows. 

We feel Southwest Sunroom & Window Co. and Gorell misled me, luring me to purchase an expensive, although extremely low quality window by promising a life-time warranty and both parties should share the responsibility of backing up their claims.