Report: #1491225

Complaint Review: Spartan Race - Boston MA

  • Submitted:
  • Updated:
  • Reported By: Jenn — Brookshire Texas United States
  • Spartan Race 234 Congress St Boston, MA United States

Spartan Race Did Not Provide Product or Anything Until Threatened Legal Action- Only Partial Refund then Boston MA

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My brother-in-law loves his Spartan shirt so I ordered one around December 8th for his birthday. When I placed the order they sent an automatic text saying they would notify me when the order was shipped. I paid for standard shipping so it said I should have the shirt within 5 - 7 days.

On December 24th, I emailed asking where they were and why I never got a notification. It took a lot of going back and forth for the representative to finally, in early January, tell me they were out of stock. I asked why they did not notify me of that and she gave some kind of excuse I do not remember related to them having too much to get done due to the holiday.

I told her them that I wanted a refund, AND shirts they do have to substitute. I paid around $25 total between around $16 for one shirt and the rest for shipment and tax. She gave me around $16 refund and I told her that I would report them for scamming me as I did not get the product so I should not be charged for the shipment cost.

Then, she refunded me the rest and claimed it was an "accident." I asked her then how do I get a shirt they actually do have since when I ordered it, the website did not say out of stock but she claims that was why they did not fulfill my order. She responded with a code that was to basically get a discount, but not an actual free shirt.

I used that code ordering two shirts this time. I also emailed them the same day explaining how I had to get on their back and this representative said one of the shirts were out of stock, which it did not say on the website when I placed the order, and the other was shipped.

I placed that order around January 7th. It also sent the automated text saying they would send me a text when the items were shipped. I asked this time if she ACTUALLY sent the shirt that she said they did have and I ordered. She emailed back another day saying they did ship it that day and also that the other was shipped too.

I took that as I got the last in stock of the one that she said the first time was out of stock. Today, February 3rd, my brother-in-law still has not received any shirts. Neither have I got any notices, refunds or anything. . . . scammed! 



This report was posted on Ripoff Report on 02/03/2020 12:06 PM and is a permanent record located here: https://www.ripoffreport.com/report/spartan-race/boston-ma-did-provide-product-1491225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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