Complaint Review: Square / SquareUp - Unknown WY
Square / SquareUp Holding funds for 6 weeks WY
We use square to take credit card payments on an ad hoc and infrequent basis. On 10/1/19, Square sent an email stating that due to unusual activity they were suspending all payment to us. They stated they needed more information about the company and I supplied that information via the website as requested.
Now they have advised that they need even more information including bank and financial statements. I do not feel the request is appropriate. We are billing others; we are not the payor, we are the payee. The service they provide is strictly as an intermediary for us to accept credit cards which they so for a fee. Our bank statements or financial statements are actually none of thier business.
Currently Square is holding $9,539.31 since 10/2/19. I have sent numerous emails and inquiries via the website with no responses. There isn't a phone number on their website or even an email address. Sometimes you get lucky and a form pops up that allows you to ask a question, but again, I have never received any type of response.
This report was posted on Ripoff Report on 11/12/2019 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/report/square-squareup/wy-holding-funds-weeks-1487664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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