Report: #1505565

Complaint Review: Sterilizek - Terrace Florida

  • Submitted:
  • Updated:
  • Reported By: Ruffino — South Boston Virginia United States
  • Sterilizek 10229 NW 64th St Terrace, Florida United States

Sterilizek Store refused to exchange dangerous, disfunctioning unit with a new one. Terrace Florida

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I purchased a Sterilizek nano machine  It had circular string of blue Ion negative lamps and a jet stream of steam all to kill germs, viruses, and bacteria. The packing box was severly crushed on one corner when recieved, but the item worked beautifully. After 6 weeks of use it became disfunctional. The blue Ion lamps went out , the steam did not come out, and burning plastic could be smelled from the vent holes. I contacted the company and was put in contact with a representative who said there would be no problem replacing the unit. She asked me to take a picture of the unit while operating mode so she could see it wasn't working. She also asked me to send her a video of the machine during the disfunction.

I did both and she said she was satisfied with the video and pictures and a replacement unit was approved and a tracking number would be sent to me. She never asked for the bad unit to be returned. After a few days, I received an email from Sterilizek stating that if my order has arrived damaged, I must send video evidence to be evaluated by her shipping department. She said she couldn't open the video I sent. After days of trying to send the video yet one more time, I said I couldn't and demanded my replacement or I would turn it over to Discover Card.  Discover corrisponded with them and they said I was trying to keep the machine and the money too. 

Discover card ruled the transition in their favor. After using my Discover card in access of $21,000 for this year, I have since stopped doing business with Discover because they basically let this company call me a lyar and a thief.  I liked the machine and during the dispute have bought 2 more machines through them. Those are working fine, but I did notice something. Sterilizek changed the style of the machines from the first one I purchased. Hmmmmm. I wonder how many people tried to return the style similar to the one I was initially sent.  If there are more situations like this out there, I would like to hear from you. Thanks for listening.

This report was posted on Ripoff Report on 02/27/2021 02:47 PM and is a permanent record located here: https://www.ripoffreport.com/report/sterilizek/terrace-florida-store-refused-1505565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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