Sterling McCall Lexus Clear Lake Brand New Car with issues Friendswood Texas

There is a reason why Northside Lexus and Westside Lexus received Awards and this dealership failed to do so.
My recent purchase GX 550
It’s been a slice…
Things I liked…
- best looking SUV on the market today.
- resale is very strong,
- plenty of power.
- front seat comfort
- adaptive cruise/lande change / other safety stuff is on par or better than my old GLE 450
- solid build quality. Watch the videos, it is NOT a rebranded Land Cruiser.
- the high beams are very good. Not as good as the Porsche Matrix HD but none the less are very good.

Things I could live without and don’t like,

-Dealing with management and service here. Unprofessional and rude! It’s a mess there. Owning a business ,this nightmare of an experience with management and dealership reminds me of how NOT to treat customers!

- fuel mileage is terrible. 18mpg is not 2024 and should not be accepted as a simple - if you can afford the truck you should not complain about the fuel mileage. I call BS on that arguement. You can afford the truck because you cared enough about money to save it and buy this thing.

- the fuel tank is tiny. Combined with my first point it is borderline EV PITA for inconvenience to keep fueled up. (Thats a stretch but am making a point)

- you always have to mess with the driver or passenger seat to flip the second row.

- you always have to mess with the second row to move the third row.

- the fridge box blows hotter air in the winter.

- the stereo can’t go past 51 without dropping the bass and sounding like crap. Dealer can’t solve - asked 3 times. Waste of time.

-The car brakes squeal brand new
- the ride quality is the worst of all the SUVs I have owned in the past 3 years and I have owned a lot of them.

The in-between…

Go to a different dealership
- the low beams headlights are so bright that oncoming traffic often flash me. It it good to have that much visibility - bad to be blinding the car coming at you.

- second row seating is cramped.
Overall it is a solid 10/10 truck if you exclude the fuel and stereo problems.

Include those issues and I’d give it an 7.5/10. It is 2024, fuel mileage shouldn’t be from 2004 and the stereo is not even close to what I expected.