1stop bedroom Ordered Bed and Foundation, no delivery, no refund Brooklyn New York

I ordered a mattress and foundation from this company on May 16th. When I noticed my delivery date constantly being pushed back I called to find out why. My first complaint is this, when calling this company if you push the make changes to an existing order option, you will sit on hold for more than 1 hour and 45 minutes, so you have to have patience. If you use the call back option, they will also not call back for at least 2 hours, so keep your schedule clear. If you push the make an order button just to try to speak to a representative, they will answer right away, but once you submit your complaint they will direct you back to your 2 hour wait.

Once you finally talk to someone, they will explain to you that they never actually had your product onsight and that its still with the manufacturing company due to COVID-19, however, they can sell you one of the beds that is onsight, but of course its not of the same quality as what you ordered and there is no offer of a refund for the difference in price.  This upset me since the only reason I bought the mattress I bought is because a representative convinced me that the one I had wasn't a good fit for the bedframe I had bought earlier from them (ordered tha first and it took that over a month to come to), so this bed should have at least "been onsight".

He also convinced me to buy higher insurance coverage because the one offered, although it said it when I bought it, didn't cover wear and tear from shipping if something should happen. Anyway, I denied the offer for the replacement bed because I wanted what I ordered, they gave me  a bogus extension via e-mail to use  to reach them directly in case we were disconnected and ensured me that they were working on it. However, when you call back, they never answer. I have asked for refunds via e-mail and telephone conversations. Each time I received the run around.

One time the phone mysteriously just hung up. Today marks two whole months since I placed my order. I currently have a bedframe I haven't opened, no mattress or foundation, and am currently sleeping on an airbed.  Last week when I e-mailed  Marie V about my refund, the representative with the extension, she assured me via e-mail that the items would be here today 07/16/20.  I checked the status on the website today and it still reads, "Awaiting Acknowledegement", which means, according to Marie V, that it's still with the manufacture. I tried calling her today. No answer and her answering machine as always is full. I spent almost $1400. If they think this issomething that I will just let go they are sadly mistaken. At this point I wouldn't recommend them to anyone.