Sudshare Sudshare Inc After my clothing was stolen by the person they sent to pick up my clothing, I learned Sudster explicitly states in their terms of service that they aren't responsible at all for anything that happens to anybody's clothing, and I unknowingly agreed that I'm not legally allowed to take them to court. San Francisco, Oakland, New York City, Boston, Washington D.C CA, MN, MD, MA, MO, NY

ONE LINE SUMMARY: 
After my clothing was stolen by the person they sent to pick up my clothing, I learned Sudster explicitly states in their terms of service that they aren't responsible at all for anything that happens to anybody's clothing, and I unknowingly agreed that I'm not legally allowed to take them to court.

MORE DETAILED VERSION: 
I had 39 lbs of laundry picked up by the person Sudshare sent to my home. That person stole my clothing and would neither reply to me nor Sudshare. Sudshare wrote that I should file a police report, but that they aren't responsible for the stolen clothing. They wrote that they are a "marketplace" and that they don't hire the person doing laundry, even though I have no information or choice about the person doing my laundry. Why do I say wrote? Because they have no phone number to talk to anyone and refuse to talk via phone about the issue.

Essentially, anyone using their app is trusting a complete stranger to clean their clothing and bring it back, because the company will not reimburse you if your clothing is stolen. Reading other reviews, it seems I'm not the person this has happened to. 

In order to use the app, you have to sign their initial waiver. Most of us automatically sign waivers instead of reading the 20 page document. The waiver essentially says they're not responsible for any loss or damage. Quoted from the terms of service, "SudShare and its affiliates do not guarantee [...] the result of any laundry services [and] Sudshare and its affiliates are not responsible for any delays, delivery failures or other damages, liabilities or losses resulting from such problems." Don't take my word for it. The terms of service are on their website, via a tiny link on the bottom of their main page.

Not only do they not take responsibility, but you can't even take them to court. The terms of service agreement also says, "You and Sudshare mutually agree to resolve any and all covered justiciable disputes between the Parties exclusively through final and binding individual arbitration instead of a court or jury trial." The thing is, that arbitration can cost thousands of dollars since you'd have to be paying an arbiter for every hour they work on the case. Arbiters can run hundreds of dollars an hour.

Finally, I paid for $500 of clothing insurance, in case some of my clothing is damaged while washing. This will not nearly cover the more than $2000 lost from those 39lbs being stolen. To add insult to injury, in order to get the $500 I am owed, the are asking me to sign a long release saying things like that I can't "at any time engage in any form of conduct, or encourage others to engage in any form of conduct, or make any statements or representations, whether in writing or orally, that disparage or otherwise impair the reputation, goodwill or commercial interests of Releasee".

So essentially in order to use the app you're legally agreeing that they are not responsible for absolutely anything that happens to your clothes, that you can't take them to court, and if you accept the insurance you paid for then you'll have to sign a long waiver surrendering even your right to talk about it.