Complaint Review: Sugarhouse Online Casino -
Sugarhouse Online Casino BetRivers They tried to keep $3750
Below is the EXACT email I sent to DGE in NJ (Department of Gaming Enforcement)
Only after DGE (who are fabulous) contacted them, did I receive my money.
STAY AWAY FROM SUGARHOUSE CASINO - www.playsugarhouse.com
I deposited $3000 into SH through their Play+ card. I used a PayPal
Debit Card. Deposit went through without issue
I played and won $750 and requested a withdrawal of $3750.00 at 3:13pm
to my PayPal acc.
Same PP account I have used for 5-6 years
The WD said "within 2 days"
I know SH takes long so I waited
I contacted SH through their "chat" and was told it would be escalated
I contacted SH through their online form asking for my money and that
it was now FOUR DAYS
I received no reply, then received SIX emails at once all requesting
different credit/debit cards (front/back images).
I did not use these to deposit this deposit. As far as SH goes I used
their Play+ card and I have used that dozens of times without issue
Three of the cards I have and sent images of.
The other three are old cards that I no longer have and are no longer active.
I emailed SH ASAP to explain and as of over 2 days later I have
received ZERO reply
I looked up the contact number they have on website and that number is
no longer in service - that has to be a VIIOLATION
I play at 9 different casinos and they are the dirt worst.
I will cancel my account asap (after my money is paid)
I am owed a total of $3770.03 (I had $20.03 in the account and asked
that to be WD in a separate WD)
I am enclosing some attachments and I can forward my emails requesting
help before I contact you and/or sue if you need
There is ZERO REASON they need to see SIX cards info
Three I haven't used in 2021 and maybe much longer
They are playing games with a loyal patron who NEVER had an issue
BTW ... I have withdrawn $22,237.00 to that same PayPal account in
2021 alone without issue
This is not fair
In closing ...
STAY AWAY FROM SUGARHOUSE ONLINE CASINO -
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