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Ripoff Report | Sugarhouse Online Casino Review - Sugarhouse online
Report: #1507926

Complaint Review: Sugarhouse Online Casino -

  • Submitted:
  • Updated:
  • Reported By: NJ Online Player — AC NJ United States
  • Author Confirmed What's this?
  • Why?
  • Sugarhouse Online Casino United States

Sugarhouse Online Casino BetRivers They tried to keep $3750

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Below is the EXACT email I sent to DGE in NJ (Department of Gaming Enforcement)

Only after DGE (who are fabulous) contacted them, did I receive my money.

STAY AWAY FROM SUGARHOUSE CASINO - www.playsugarhouse.com


In order:

I deposited $3000 into SH through their Play+ card. I used a PayPal
Debit Card. Deposit went through without issue
I played and won $750 and requested a withdrawal of $3750.00 at 3:13pm
to my PayPal acc.
Same PP account I have used for 5-6 years
The WD said "within 2 days"
I know SH takes long so I waited

I contacted SH through their "chat" and was told it would be escalated

I contacted SH through their online form asking for my money and that
it was now FOUR DAYS
I received no reply, then received SIX emails at once all requesting
different credit/debit cards (front/back images).
I did not use these to deposit this deposit. As far as SH goes I used
their Play+ card and I have used that dozens of times without issue
Three of the cards I have and sent images of.
The other three are old cards that I no longer have and are no longer active.
I emailed SH ASAP to explain and as of over 2 days later I have
received ZERO reply
I looked up the contact number they have on website and that number is
no longer in service - that has to be a VIIOLATION

I play at 9 different casinos and they are the dirt worst.
I will cancel my account asap (after my money is paid)
I am owed a total of $3770.03 (I had $20.03 in the account and asked
that to be WD in a separate WD)

I am enclosing some attachments and I can forward my emails requesting
help before I contact you and/or sue if you need

There is ZERO REASON they need to see SIX cards info
Three I haven't used in 2021 and maybe much longer
They are playing games with a loyal patron who NEVER had an issue

BTW ... I have withdrawn $22,237.00 to that same PayPal account in
2021 alone without issue

This is not fair


In closing ...


This report was posted on Ripoff Report on 05/10/2021 10:24 PM and is a permanent record located here: https://www.ripoffreport.com/report/sugarhouse-online-casino/betrivers-tried-1507926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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