Complaint Review: Super Arbor - Palo Alto CA
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- Author Confirmed
- Super Arbor N/A Palo Alto, CA United States
- Phone: 1-877-490-7099
- Web: https://www.superarbor.io/
- Category: tools, water filter
Super Arbor Ordered two items on-line. No product received and no refund has been issued. Palo Alto CA
*Author of original report: Ordered two items on-line. No product received and no refund has been issued.
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Hi,
I placed an order with a total of $247.52 (a tool set and a water filter set), order number #5736. back on October 4, 2021. The credit card has been charged. Super Arbor wrote in a confirmation email that it will take 3-10 weeks to ship the order. Due to a very long waiting time, I contacted customer service via email on November 10, 2021 and requested to cancel the order and get a refund.
On November 13, 2021 I received an email from Super Arbor customer service saying that the cancellation request has been forwarded to their team and it will take 3-5 business days to review the cancelation request". On November 24, 2021 I sent an email again requesting an explanation about why the order status has not changed. On November 24, 2021 I received a response from Super Arbor saying that I should be receiving a separate email confirming the cancellation shortly. As of today, 02/09/2022 the order is still in "confirmed" status and no refund has been received.
Thanks,
Andrian Belinski
This report was posted on Ripoff Report on 02/09/2022 08:19 PM and is a permanent record located here: https://www.ripoffreport.com/report/super-arbor/palo-alto-ca-ordered-two-no-1515944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Ordered two items on-line. No product received and no refund has been issued.
AUTHOR: Andrian - (United States)
SUBMITTED: Wednesday, February 09, 2022
I placed an order with a total of $247.52 (a tool set and a water filter set), order number #5736. back on October 4, 2021. The credit card has been charged. Super Arbor wrote in a confirmation email that it will take 3-10 weeks to ship the order. Due to a very long waiting time, I contacted customer service via email on November 10, 2021 and requested to cancel the order and get a refund.
On November 13, 2021 I received an email from Super Arbor customer service saying that the cancellation request has been forwarded to their team and it will take 3-5 business days to review the cancelation request". On November 24, 2021 I sent an email again requesting an explanation about why the order status has not changed. On November 24, 2021 I received a response from Super Arbor saying that I should be receiving a separate email confirming the cancellation shortly. As of today, 02/09/2022 the order is still in "confirmed" status and no refund has been received.
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