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Report: #1501790

Complaint Review: Susan L Fereira - kahului Hawaii

  • Submitted:
  • Updated:
  • Reported By: larry — Vancouver British Columbia Canada
  • Author Confirmed What's this?
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  • Susan L Fereira 410, 30 hauoli St kahului , Hawaii United States

Susan L Fereira VRBO No refund or credit for cancellation due to Covid as promised by owner. Kept our money !! kahului Hawaii

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VRBO Property # 31183vb at unit 410,  Maalaea Yacht Marina was booked and paid in full. As dates came closer and airlines cancelled flights due to Covid, Susan assured us that even with VRBO cancellation dates we would be refunded and credits. Hawaii opened up Oct 15 but would not accept Canadian Covid tests. Susan phoned and encoraged us cancel saying. assuring us a refund and future credits at a great deal. Trust me she said. Now she will not respond to any emails or phone calls

"I know you are concerned about the state being closed down again and should that happen you will receive a refund even if it is after October 15th. So no worries there."""Larry No worries will get a full refund or alternate dates If wanted" Aloha Susan"

Maui is closed to us . Susan would not even offer any future credits as recomended to all owners by VRBO. We are out $3000 . Hard to believe a person would take advatage of the Corona virus. Lesson to be learned..  no matter how good the reviews may be or how trusting and apparently nice the person seems to be. It can still be a RIPOFF.





This report was posted on Ripoff Report on 11/10/2020 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/susan-l-fereira/kahuui-hawaii-vrbo-no-refund-1501790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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