Complaint Review: Sweetwater.com - Fort Wayne Indiana
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- Author Confirmed
- Sweetwater.com 5501 US Hwy 30 W Fort Wayne, Indiana United States
- Phone: (800) 222-4700
- Web: www.sweetwater.com
- Category: Musical instruments
Sweetwater.com sweetwater sound, inc. Sold me a defective guitar as a result of replacing Speakers I bought Fort Wayne Indiana
*Consumer Suggestion: You're ab-so-lute-ly right
*Author of original report: A new guitar
*Consumer Suggestion: not impossible to fix that guitar
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35 years I dreamed of having a Martin guitar, never had enough money, had brain surgery, and after I recovered, I was finally ready, then I met Sweetwater, I bought a Martin, and no matter what I did it wouldn't stay tune, the neck was warped and the bridge wasn't gauged properly so the high E string would slide off the neck while playing.
I contacted them, they said they didn't have that model anymore, I chose another one like the one I had and they said it wasn't available until Aug. They already knew I was recording in June. I chose the only model left and they said Yes but you have to pay more. I was floored.
That was a couple of weeks ago. I sit hear today on my job depressed because after 35 years and building the courage to buy it, with PTSD, they sold me a defect and didn't even try to make it right, Sure they wrote a lot of dialogue to cover their butts, but nothing real.
I got my money back but the dream is gone. Thanks Sweetwater for destroying a life long dream. I got angry, who wouldn't, and now they don't even acknowledge me. They know they're wrong. I'm just one man against a machine, they have all the power and influence, all I can do is tell the story.
This report was posted on Ripoff Report on 05/09/2019 05:25 PM and is a permanent record located here: https://www.ripoffreport.com/report/sweetwaterdotcom/fort-wayne-indiana-sweetwater-1478502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Suggestion
You're ab-so-lute-ly right
AUTHOR: Terry - (United States)
SUBMITTED: Saturday, May 11, 2019
New guitar..-especially- from a company that says it takes great care in making sure products are perfecto when they go out the door...should not not need repair or anything when you get it. I think if you become a squeaky wheel they'll take care of the problem, they value their PR, it's the only thing that keeps them in bizness.
the pics look awful. if you put it on a creditcard, like Chase, they have a product complaint / refund policy, or I think they should have one. pehraps they could assist? don't give up on it, dude.
#2 Author of original report
A new guitar
AUTHOR: Steve - (United States)
SUBMITTED: Friday, May 10, 2019
A new guitar should not need to be repaired. Those jerks told me to take it to a local luthier and get it fixed. Can you believe that? If I wanted a guitar that needed repairs why would I buy one new? Come on my get real
#1 Consumer Suggestion
not impossible to fix that guitar
AUTHOR: Terry - (United States)
SUBMITTED: Friday, May 10, 2019
I know about dreams, have put some on hold myself to attend to a friend. Looking for a guitar in Chicago, Illinois I found a very local guy who's been repairing and building guitars his whole life. Got a great vibe from his website, want to share that; my take is he can fix your instrument or perhaps recommend someone in your area, he's a no-B.S. dead-serious musician.
Fellow's name is Geoff Benge, link to his website is www.chicagoguitarrepair.com/contact. Give him a call, send a message; I know how you must feel. Best wishes to you.
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