Complaint Review: Synchrony Bank Amazon Prime Store Card - Orlando FL
- Synchrony Bank Amazon Prime Store Card P.O. Box 960013, Orlando, FL Orlando, FL United States
- Phone: 866-634-8379
- Web: www.synckbank.com/amazon
- Category: Bank Fraud, Credit Card Service, Collection Agency
Synchrony Bank Amazon Prime Store Card Fraudulent charges, and deducted $870.90 from my bank account Orlando FL
*Consumer Comment: Same Illogic
*Author of original report: Final response to this ....
*Consumer Comment: One Question
*Author of original report: Apparently my bank doesn't agree with you..
*Consumer Comment: You Aren't Very Logical
*Author of original report: Posing a question to the millions of victims represented by RipOff Report
*Consumer Comment: Then it must have been at night
*Author of original report: Not born yesterday...
*Consumer Comment: Curious Why You Don't Think It's a Criminal?
Let me tell you my story about Synchrony Bank/Amazon. I made a 2nd (that month) payment on my Amazon Account from a small account I was closing out, so on the 27th, I decided to go in an verify that the payment made it before closing the account. The payment made it but there were two large made on the 26th purchases for speakers (just under $600) that I did not make, I had not received any email receipts or any other notification like I would, had I made an ordinary purchase. So after more than an hour of phone calls with an individual with very limited English skills, I believe that I had closed that account, had a new one opened, and disputed those fraudulent charges. Just the beginning.
I was suffering from a very strong flu so on the 30th I went into my bank account to verify an expected deposit, and there is a payment to Synchrony/Amazon in the amount of $870.90 made on the 28th. I did not make this payment, I would not have made this payment...I was disputing almost $600 in fraudulent charges, and I was violently sick for two days. yet I was repeatedly bombarded by Synchrony personnel that they don’t have access to my account. Of course, my credit union wasn’t available over the weekend, so I have to wait until Monday to go over where this payment originated from, but I am pretty certain a “criminal” didn’t hack into my account and make a large payment on my Synchrony/Amazon account. So, I then decided to go into my Amazon.Com online account which I have had for years...guess what...I cannot log in. I cannot get password resets sent, so more phone calls.
Ultimately they want me to provide a new email address, keeping in mind I have done nothing with this long-standing account. I have another email address but it was on an Amazon.Com business account that I infrequently used. More phone calling, went through everything to close that account so that I can use that email address, and when I am all done, the rep says...”but you can’t use that email address for the other account...” I stop, have to go set up another email address through my internet provider, call back and set up the email for my long-term Amazon.Com account.
So, I get into my account and verify that I had NO recurring and standard payments set up, and I called them back about the $870.90 payment taken from my account….several transfers later I was told that (1) I need a written on Bank letterhead, explanation showing the transaction and the balance before and after it left my bank, which I then fax them, and I will have a determination after 30 days. I think I will just call my bank in the morning and report this is a fraudulent transaction, which it is. This process involved a ridiculous amount of hours and frustration when common sense tells you I would not have made this payment in the midst of fraudulent charges, but it also says that they do have access to your accounts. This has caused me undue hardship and was completely unnecessary if Synchrony employed competent CSR’s. Also, very interesting is that normally when I order I get a confirmation, a shippling notice, etc. - no communication with these fraudulent charges.
This report was posted on Ripoff Report on 03/31/2019 08:06 PM and is a permanent record located here: https://www.ripoffreport.com/report/synchrony-bank-amazon-prime/orlando-fl-fraudulent-charges-1476313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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