Report: #1497357

Complaint Review: Syracuse Roto-Rooter - Syracuse NY

  • Submitted:
  • Updated:
  • Reported By: Kim — Oswego United States
  • Syracuse Roto-Rooter 1911 South Salina Street Syracuse, NY United States

Syracuse Roto-Rooter Roto-Rooter of Syracuse They got paid IN CASH up front, didn't complete the job, damaged my house and won't give a partial refund!! Syracuse NY

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On 7/4/2020 Roto-Rooter was called to my residence to clear a leaky/backed up toilet and help make the residence habitable. The problem ended up being more complicated than the technician expected; it was not resolved. The technician stayed at my residence for about four hours, attempting to resolve the problem, growing more and more frustrated. He ended up bringing in very heavy equipment (he needed my help moving it up and down the stairs).

He damaged the plaster on my walls before ever asking for my help. After he left, I discovered that the technician had left several pairs of soiled, used latex gloves lying about in my home---gloves that had been worn while treating my leaky/backed up toilet. Additionally, the technician neglected to reinstall the bolts to my toilet, leaving it completely unsecured to the bathroom floor. The water main for the toilet was also not turned back on. There was a significant amount of mess left behind as well: soiled floors and walls.

My bathroom was left in an even worse state after Roto-Rooter's "service call". I have reached out to Roto-Rooter's corporate offices, who put me in touch with franchise owner, Mark Armstrong, who is unwilling to offer even a partial refund on the $1603.80 that was paid in cash, up front. Mr. Armstrong stated that the $1603.80 that was paid does not guarantee that the job would be completed, just attempted. Where is it okay to not complete an expensive plumbing job, damage property, leave behind literal waste materials AND get to keep the entire amount paid up front. Syracuse Roto-Rooter!

I'm not disputing that services were attempted, after all the technician was at my residence for 4 hours.  I take issue with the entirety of the price that was paid in advance for a job that

1) did not get completed

2) the damages to my property and

3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper reinstallation of the toilet, etc.  I'm seeking a partial refund of $400 of the $1603.80 that was paid, upfront and in good faith.  

Franchise owner Mark Armstong was not open to any type of discourse, so I feel that I have limited options available to me.

This report was posted on Ripoff Report on 07/08/2020 02:02 PM and is a permanent record located here: https://www.ripoffreport.com/report/syracuse-rotorooter/ny-got-paid-cash-front-didnt-1497357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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