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Report: #1526948

Complaint Review: Tailorland Cleaners - Newburgh New York

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  • Reported By: SPREWELL — 1 1 USA
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  • Tailorland Cleaners 21 Route 17K Newburgh, New York USA

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I visited Tailorland Cleaners. Never had any issues with my clothing. I had reported to the cleaners that my pants was discolored and it no longer matched the Jacket. I reached out the cleaners via online. The manager Richard Massimi replied and asked me to bring the suit by the Newburgh store. I was asked also to provide the receipt of purchase. which i did. I also provided a letter from the manufacturer describing the sku number explanation. Mr. Massimi indicated that since the sku numbers were different and on different days. The item is in the Luxe suiting line by which the jacket and pant matched. The sku number identify the items as being a pant and jacket of the same suiting line.

I have asked a reasonable cost $115 to pay for the cost of cleaning by Tailorland, the discounted pricing of jacket and pant & nbsp; which is normal $195 for Jacket and $110 for pants.

I can no longer wear this & nbsp; as a suit. I have been visiting various & nbsp; White House Black Market (the manufactuer) & nbsp;to see if I can salvage this suit. I have only worned this twice. As I am a loyal customer to White House Black Market, & nbsp; I purchased many outfits, pants, suits, dresses to wear as casual , church and events. Attached you will find correspondences

thank you

This report was posted on Ripoff Report on 06/13/2023 04:14 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

correspondence with Tailorland Cleaners and Letter from Manufacturer explaining sku number of their product

AUTHOR: JACQueLINE - (United States)

POSTED: Tuesday, June 13, 2023

Richard Massimi <> Fri, Jun 3, 2022, 11:32 AM     to me           Hi Thanks for inquiry 2 pc suits are 16.35 dress short 13.80 long 17.00 2 to 3 day turn around same day and next day are available also there is no discount for pre pay   On Sun, Mar 26, 2023 at 7:04 PM <> wrote: Name*: Jacqueline Phone*: 8458637918 Email*: Describe your request*: hi, I had my suit clean at your location. It was a mixture of suits and dresses. Today i decided to wear this gray suit and to find the pants was faded. The pants no longer matches the blazer. How do we address this situation.

Visitor IP:

Referrer URL:      -- 
Richard Massimi
Vails Gate Cleaners
TRS Textile Restoration Specialists
Richard Massimi <> Wed, Apr 26, 3:22 AM     to me, mts0817, stacey.vgcleanersny           Hi Jacqueline Sorry for the late reply, we looked at the suit and noticed the set were not matching. We also noticed that the set from the manufacture was not the same skew number. The suit was cleaned together and there is not much we can do about it. 
On Tue, Apr 25, 2023 at 6:40 PM <> wrote: Name*: Jacqueline Mayo Phone*: 8458637918 Email*: Describe your request*: i wrote several email concerning my status of my suit. The pants was faded . Its a possibility it was a chemical cleaning or i have another patron's pant to my suit Jacket. Either way I have reached on various on occasions and havent heard a word from anyone. Can someone contact me to discuss this situation.

thank you,


Visitor IP:

Referrer URL: 

Richard Massimi
Vails Gate Cleaners
TRS Textile Restoration Specialists
845-527-0374         patience2111 <> Wed, Apr 26, 10:57 AM     to Richard           I would like to speak to you in person. I spoked to the manufacturer to obtain the information that they provided. The jacket and pants are from them and is their line. I brought this suit to your cleaners and they were matching. NOT only have I brought you this suit, I have giving you alot of business with my clothing and had my husband have your tailors to fixed his cashmere coats that was wrongfully prepared by another tailor.   I would am at lost because I cannot replace this suit because it's no longer in available.   I would like this matter to rectified.    Jacqueline        Sent from my Verizon, Samsung Galaxy smartphone       patience2111 <> Wed, Apr 26, 10:57 AM     to mayo622                   Sent from my Verizon, Samsung Galaxy smartphone     -------- Original message -------- From: Richard Massimi <> Date: 4/26/23 3:22 AM (GMT-05:00) To: Cc: Subject: Re: A message from your website       patience2111 <> Mon, May 1, 7:32 PM     to me             5/2/23   Hi Mr Massimi:   The letter below is from the manufacturer of my suit explaining the sku number difference   

Dear Jacqueline,

It's a great day at White House Black Market! It is our pleasure to assist you today with an Email to verify the purchase of Luxe Suiting Items.


The customer purchased a pair of pants sku# 194299765532 and a jacket sku# 194299275819. Both items are part of the LUXE Suiting Line. They have different SKU numbers because one is pants and the other is a jacket.


Please contact us by phone at 877.948.2525, chat at, or by email at should you need further assistance.




Customer Service Specialist,

White House Black Market

Would like to rectify this matter.

Thank you,



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