Complaint Review: Tardigrade -
Tardigrade Tardigrade Steel Hose email@example.com Does not honor warranty/ guarantee as advertised on package. False advertizing.
Bought hose from Amazon.
Warranty says guaranteed 2 years.
All over package. All over its website.
Guarantees fast help.
Hose sprays water everywhere.
Contacted company 1 month 1 day from purchase.
Company does not answer emails.
Product broke in 1 month 1 day
Product not as described. Says pet proof. It is not.
Says 100% commitment to customer. It is not.
Says company is easily accessible. It is not. Hasn't answer any of my 3 times a month emails since the defect. I estimate I wrote over 18 emails. None answered. No company address.
60 day month back guarantee. No answer to email sent 1 month and 2 day from receipt of product.
Says "If you have any issues, simply contact us and we'll make it right." They do not make it right. I just wanted a new hose or my money back.
I paid $35.99 for their 50' stainless steel hose.
This report was posted on Ripoff Report on 10/11/2020 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/report/tardigrade/steel-hose-helpsteeldotcom-1500796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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