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Report: #1481569

Complaint Review: Tax Group Center lnc - Calabasas California

  • Submitted:
  • Updated:
  • Reported By: Drew — United States
  • Tax Group Center lnc 5010 Pkwy Calabasas Calabasas, California United States

Tax Group Center lnc Promised a service , took money, and did not do anything . Calabasas California

*Consumer Comment: Wrong

*Author of original report: rebuttal to the rebuttal

*Consumer Comment: Service Isn't Cheap

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In Sept 2018 I reached out to Tax Group about un-filed taxes for 2 years . I spoke with a Jennifer Shapiro (Sr Tax Analysts ) and over the course of a week or 2 sent them a bunch of tax related documents and proof of debt . After they reviewed the information they agreed to work on my case for $1950 . A few months went by and I didn't hear anything and then I was contacted again asking for $1500 to work they already said they would do.

I paid because I needed this done and they guaranteed me there would be no further chargers. Fast forward to this week (June 27th 2019 ). Tax issues still not resolved , multiple calls not returned and finally a get a call from Deen Britar stating they need another $3000 dollars to resolve my tax issues and they have worked something out with the irs and I only owe a few hundred dollars now.

I decided to hold off on paying this until I contact the IRS . Today after a 45 minute wait time I spoke to a IRS agent and they inform me they are close to levying my bank account and the only contact that was made was in October 2018 to verifying information by a Lauren. I will be demanding a full refund , filing a civil law suit , filing a complaint with the FTC, State of GA where I live and the state of CA if I don't get every dime I paid back.

This report was posted on Ripoff Report on 07/08/2019 09:37 AM and is a permanent record located here: https://www.ripoffreport.com/report/tax-group-center-lnc/calabasas-california-promised-1481569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

Wrong

AUTHOR: Jim - (United States)

POSTED: Wednesday, July 10, 2019

I read the part in which you said the last time anyone talked with them was in 2018.  However, you are totally and completely clueless about this one little fact:  the people you speak with at the IRS won't be privy to the conversations between your attorneys and the IRS agent in charge of negotiating the OIC; those conversations are not input into any system the CS people you called at the IRS look at.  The attorney will verify the debt with the IRS and then contact an agent separately.

Once the OIC is in place, then the system is updated for CS people to review and respond.  I simply took into consideration your overall ignorance of this when composing my initial response - I mean you thought the entire service could be performed for $1,950.....  how could I not consider your ignorance....but I digress.....

Now your rebuttal contained additional information that wasn't revealed before - that you owed less than the $7,000 it cost you in legal fees to this point.  Generally speaking, these services advertise to call them if you owe more than $10,000 to the IRS - and there is a reason for that....because the legal fees will cost you about what you've incurred to this point in order to obtain the OIC, and possibly more.  When you read testimonials of people who contract for such services, regardless of the firm, these individuals sometimes owe 6 figure amounts because of payroll remittances never made, or other stupid things they did. 

So if they can settle for a few hundred dollars and pay an attorney $10K, then that's a bargain for them and the service works.  As I indicated in my first response, if you owed less than what you paid in legal fees...then the service becomes questionable.  Paying the IRS directly becomes the better option.  It sucks, but it is what it is.

My advice still stands:  the point right now is to get the OIC finished and the IRS off your back.  The only way that happens is to finish off the service, ask for a recap of everything you were billed, and then look to see if there may be an excessive number of hours spent on your work.  You won't get a refund of your services but you will at least get some idea as to what it took to resolve the case and maybe get back a few hundred $$.

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#2 Author of original report

rebuttal to the rebuttal

AUTHOR: Andrew - (United States)

POSTED: Tuesday, July 09, 2019

1st, the IRS did send a letter and if you read the whole post (reading is fundamental) you would know that they didn't do ANTHING with the IRS since late 2018.  Also, they committed to fixing the problem for the original $1950 not $7k (which I found out I will owe less than doing it on my own) .

  If they were doing what they said they would do back in 2018 it would have never went as far as an IRS levy. They didn’t do anything or put any work in and this was a deception of services. My guess is you’re an employee trying to cover up your companies dirty practices. 

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#1 Consumer Comment

Service Isn't Cheap

AUTHOR: Jim - (United States)

POSTED: Monday, July 08, 2019

I'm curious why you think the service would have only cost $1,950 to begin with??  What you did was hire tax professionals and lawyers to perform this service and obtain an OIC for you.  If you hadn't filed taxes for 2 years and probably owed a bunch of money, a service like this is a decent idea, but it isn't cheap. 

It isn't like going to H&R Block or anywhere else to have someone complete a tax return for you.  It means that more than likely you aren't going to get any kind of refund.  They will have documentation supporting the hours they worked on your case. 

 

Now you then called the IRS and they told you they're about to levy your account.  The problem with that comment from the IRS is that the IRS cannot levy your account unless they notify you first, in writing.  If they don't notify you in writing to your address, then they cannot legally levy the account.  Notifying you also means notifying the tax service because I suspect they made you sign a power of attorney.  I would probably contact your tax service and let them know the IRS is planning on issuing a levy.  The service can stop that levy fairly quickly if it was being done while there was an OIC accepted by the IRS.

 

At this point, you should pay the $3,000, get the situation resolved with the IRS (because that's really the point here), and then obtain an itemized bill from the service indicating the number of hours spent on the work they performed.  Perhaps there is a chance you can claim they spent way too many hours on the work??  On the other hand, they are lawyers and they can bill you $300/hour or so.  If they got your bill down to $300-$400, it would be hard to ask for a refund because they performed the service as requested.

 

If you owed more than $7,000, then the service was truly worth it.  If not...?

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