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Report: #1493668

Complaint Review: THE TENNIS CHANEL - Arizona

  • Submitted:
  • Updated:
  • Reported By: VICKI — DESOTO United States
  • THE TENNIS CHANEL Arizona United States

THE TENNIS CHANEL TENNIS CHANNEL EVERYWHERE, TENNIS CHANNEL PLUS Refuses to refund payment. even though there is no Tennis Programming due to the PANDEMIC Arizona

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https://help.tennischanneleverywhere.com/hc/requests/197290

Carlos (tennischannel)

Apr 5, 12:03 CEST

Hi there,

Thank you for contacting Tennis Channel Plus support. My name is Carlos, a Customer Success Specialist and I'm more than happy to assist you.

Your Tennis Channel Plus Channel via Amazon is a separate subscription to our website. As you purchased your subscription through Prime Channels, you will need to login to your Prime Video account to stop your subscription. Click HERE for a step by step guide to assist you.

Please note that canceling your subscription does not automatically provide you with a refund. Canceling a subscription means that you are canceling your recurring billing and will not be billed for the next period. With this, you will still have access to your subscription until the end of the current billing period.

We appreciate you giving Tennis Channel Plus a try and we are looking forward to welcoming you again in the future.

Kind regards,

Carlos
Tennis Channel Plus Customer Success Team

 

 

Vlh Golfer

Apr 5, 03:51 CEST

Please Cancel my subscription and refund my money. Thanks
Vicki Hicks

 

Carlos,     Do you actually think that I should actually pay for the Tennis Channel Plus service. When there are no NEW TENNIS COMPETITIONS OR ANYTHING ELSE APPEALING FOR ME TO LOOK AT???   How can you justify me paying to look at reruns of old matches and fluff information that I have already looked at. This is ridiculous!   The Tennis channel should have Proactively contacted their customers. To advise them that since there aren't any Live New Tennis Competitions around the World to broadcast or any relevant Programming at the current time.

We will discount or delay your billing cost or extend the service contract time. Due to the fact that their programming expenses are basically nonexistent at the present time.  Due to this PANDEMIC.!!     I have been a LOYAL customer. However, I will inform all of my friends and family to cancel their subscription services also.    Please feel free to escalate this to your supervisor, and every level of management up to and including the CEO of the Company.   Then perhaps you won't have a job that enables you to send this indignant uncaring message to your customers in this time of crisis..    Respectfully, 

This report was posted on Ripoff Report on 04/05/2020 04:07 AM and is a permanent record located here: https://www.ripoffreport.com/report/tennis-chanel/arizona-channel-everywhere-no-1493668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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