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Report: #1490229

Complaint Review: Thomas Nissan of Joliet - Joliet Illinois

  • Submitted:
  • Updated:
  • Reported By: Dennis C — JOLIET Illinois United States
  • Thomas Nissan of Joliet 1427 N Larkin Ave Joliet, Illinois United States

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In 2016 I bought a 2011 Escalade with 53,111 miles on it from Thomas Nissan of Joliet IL. Well here it is three years later, the car had only around 93,000 miles on it, I still owe $20,650.00 on it, and now the engine has collapsed lifters and bad camshaft, so basically it needs a new engine .

There was a power train warranty that expired on 11/2/2019 and the engine problem started on 12/13/2019.  When I was buying the vehicle I asked the salesman about the sound of the engine because I thought I could hear a slight ticking noise. I asked him if they could have it checked out.

So instead of saying okay, he says “oh, those engines are like that” so I fell for it. They told me that the only thing that was wrong with the vehicle is that the touch screen for the stereo/navigation system only works sometimes. So they knew about the touch screen not working all the time, but not the major engine problem, I don't believe that.

I put up a review on Yelp.com about my situation a couple of weeks ago, three hours later after I put it up Alex from Thomas Nissan calls me asking me to take down the review (which I did) saying that they were going to help me out somehow.

Well I fell for that too because two weeks later they tell me that the best he can do is replace the engine for about $7,000.00 or trade it in on a new car and use the rebates to offset the $20,650.00 I still owe on the Escalade. Now how is that helping me out? That's crazy!

So that was just a ploy to get me to delete my review, if that's not low, I don't know what is. I'm 62 years old disable Vet and I need a car to get to my medical appointments at the VA hospital which is twenty-five miles away.  This has been devastating, I can't believe that a business can just lie and deceive someone like that just to sell a car, ruin their life and think nothing of it.

Then on top of that they tricked me into deleting my review by telling me another lie. If I didn't fall for their lies and not buy this Escalade then someone else would have, so I think that Thomas Nissan's way of selling cars is definitely not in the best interest of their customers.

I had a feeling that there might have been a problem with this vehicle and I'm not even a mechanic, but I was assured by the salesperson that “oh, those engines are like that. I think that leaving someone $20,650.00 in debt on a car that doesn't even run is not right.

This report was posted on Ripoff Report on 01/11/2020 04:02 AM and is a permanent record located here: https://www.ripoffreport.com/report/thomas-nissan-joliet/illinois-sold-used-car-bad-1490229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
4Consumer
0Employee/Owner

#7 Author of original report

NOW THAT'S PRETTY COINCIDENTAL!!!

AUTHOR: Dennis - (United States)

POSTED: Saturday, January 18, 2020

Hacking my accounts, I see! So you're going to play that way!

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#6 Author of original report

Deal Of The Century! ha ha ha

AUTHOR: Dennis - (United States)

POSTED: Monday, January 13, 2020

Okay, you say I didn't take your deal? Oh, the deal where I was supposed to pay $7,000.00 for an engine or buy a new car and roll both loans into one. Is that the deal your talking about? Now how is that a deal?
The only deal here is you trying to sell me another car. Plus, it took two weeks to find out about that great deal. That's not what you call a deal, that's called me paying for my own engine! So don't get on here lying about a deal, I said that in my original complaint about your amazing deal.

I'm done dealing with your lies and plus then disrespecting disable veterans by implying they're whiners. WOW!!! Yeah, I don't who you are, the only thing I can come up with is that you're some kind of paid 18 yr old wannabe damage control internet troller, because of the way you talk, you surely not any kind of Nissan upper management. But then again maybe you are!

Speaking about your upper upper management I see what your shady ex-CEO did, that's pretty crazy! That's not going to leave a good mark on the company! You probably don't know what I'm talking about, then google it.

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#5 Consumer Comment

Still so very wrong

AUTHOR: Robert - (United States)

POSTED: Sunday, January 12, 2020

The car doesn't run and I'm suppose to pay for it now?

- Yes. The repayment of the loan is not conditional on the drive-ability of the car, or if you even have the car at all.  

  but I think that you should have at least have the decency as human being to put in an effort to make sure customers don't end with a car that only last 40,000 miles  - Incorrect. The engine didn't last 40,000 miles, it lasted 8 years and 93,000 miles.   Wrong! It didn't just develop engine problems, it already had engine problems, the day that I bought it. - Yet not once in your narrative did you say you ever took it in to get this "problem" looked at over this 3 year period.  

I stated this in my complaint, I asked about the sound of the engine, the very day I was buying the car. - That was 3 years and 40,000 miles ago. You conveniently chose to ignore the questions on the maintenance over the last 3 years, instead went to the typical "Oh you must work for them". This tells us that at no time during the last 3 years when(if) you took it in for maintenance you failed to bring this "tick" up to the mechanic, or you did bring it up and they again told you it was nothing to worry about.

It is more likley that you failed to properly maintain the vehicle and that in turn caused the failure. Oh and if you tried to make a claim under warranty, the first thing that they would want to see if your service records. If you fail to show that you kept up with the scheduled maintenance your claim would have been denied anyways.    

One thing I'm definitely going to do is contact Nissan themselves and let them know about how you lied to me to get me into taking down the review, because that was about as low as you can go. - Don't expect miracles from them. Dealers(regardless of make) are franchised an "Corporate" rarely gets involved in any issues. The moment you tell them that the engine failed 3 years and 40,000 miles after you bought it, you are likely going to get a quite expedient "brush off".     

I don't think you can sue someone for something that's true! - You an actually sue someone for anything you want...it is what happens when you sue them that matters. Nothing you have shown has proven that they knew the engine was bad.   So any acusation that they intentionally sold you a bad engine would be false and misleading. There is not even gray area where it died after a couple months and you think they should have known.

It took 40,000 miles before it failed. There isn't a single judge(or person who is looking at this rationally) that will consider your recollection of a question to a salesperson 3 years ago as proof that they knew the engine was "bad". If this was that much of a concern of yours then you should have had it inspected by an independent mechanic.   

By the way, just as with the warranty, if you ever did sue them(or they decided to sue you) you would be required to show your maintenance records during the time you owned it.     And by the way you should go back to school too, because you spelled the words idiotic wrong (not idiodic), and reputation wrong (not repuation) and who's the idiot? Gees I iz sorry I accidentally misspelt a cuple of wordz in me post. I ain't a grammar star or some guru like you must be.

But thenz again I don't go buyin' used cars and expect a dealer to know that the engine will be failing after I have driven it 40 thouzand milez.  Oh and just because I know you are such a perfectionist I left a few spelling issues for you to find in my post....Happy Hunting.

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#4 Consumer Comment

Your Attitude Is Unreasonable

AUTHOR: coast - (United States)

POSTED: Sunday, January 12, 2020

You evaded a previous commenter’s question about vehicle maintenance for the past 3-years/40,000 miles. If you failed to have routine maintenance performed, then the problem is totally your fault. If you had routine maintenance performed and the mechanic missed the problem, then the issue may be a result of the mechanic’s oversight.

Your complaint is actually good advertising for the dealer. A used 5-year-old vehicle with 53,000 miles that performed well for 3 additional years and an additional 40,000 miles without routine maintenance is an indication of a good used vehicle.

"The car doesn't run and I'm suppose to pay for it now?"

Yes. The financial agreement is not contingent on the vehicle’s performance.

"do the right thing and make my car whole again"

Your expectation of free service on a 9-year-old vehicle with 93,000 miles is absolutely outrageous and hysterical!

The dealer didn’t lie to get you to remove your negative review. You simply didn’t accept their offer.

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#3 Consumer Comment

Lots WRONG Here!

AUTHOR: Momo - (United States)

POSTED: Sunday, January 12, 2020

 First off, you didn't say "I can't go grocery shopping now" or any other such thing. Being a Veteran indeed has NOTHING to do with this! Those of us who have served and continue to serve get damned sick and tired when you whiners pull out this SYMPATHY CARD because you didn't get your way.

It is despicable and putrid! A DD-214 DOES NOT make you immune to any of the problems you encounter with the Sleazy American Car Business and that is a FACT! I know for a FACT this would NOT be a dealership I would go to because they PROUDLY PROCLAIM on their website they are playing the BOGUS FEE con-game!

Not only that, they proudly proclaim they have BOUGHT INTO the BBB and all their FAKE BS. The ONLY way any business gets a BBB FAKE RATING is when they buy it! You knew this engine had a problem because you heard the noise. You also knew the GPS was not working but you went along with that as well.

The typical salesman's RUSE when dealing with problems is "all those models are that way"! Given the FACT this dealership has the lack of INTEGRITY and HONESTY by trying to DECEIVE the public into thinking it costs $300 to do paperwork, shows without any hesitation there is a lack of HONESTY and INTEGRITY in practice there.

However, YOU noticed the noise and YOU knew the about the other problems. Therefore, YOU should have walked out rather than buy a car with KNOWN pre-existing problems. Finally, Robert is a good guy and his assessment of those who post here is usually right on and simply takes the wind out of their sales such that the only response they can think up is the tired, old, immature "you must work for them" garbage or any of its childish variations.

So then, let me give you the opportunity. Now would be the time for you to say the same thing to me because you just can't piece together any intelligent rebuttal!

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#2 Author of original report

No, You're 100% Wrong!!!

AUTHOR: Dennis - (United States)

POSTED: Saturday, January 11, 2020

I still owe $20,650.00 on it, and now the engine has collapsed lifters and bad cam shaft, so basically it needs a new engine .

-The amount you owe has nothing to do with this. But based on your narrative, perhaps you bought a car that was outside of your budget.

---What do you mean the amount that I owe has nothing to do with it? The car doesn't run and I'm suppose to pay for it now? How does that not have nothing to do with it? What does my budget have to do with it? My budget has absolutely nothing to do with you selling me a vehicle with a bad engine. I don't have thousands of dollars just lying around, and if I did, I still shouldn't have to pay for a new engine. A reputable does not put a vehicle, that has questionable engine noise, on the lot and they then tell the customer "oh, those engines are like that." when they ask about it. Reputable dealers don't do that!

They told me that the only thing that was wrong with the vehicle is that the touch screen for the stereo/navigation system only works sometimes. So they knew about the touch screen not working all the time, but not the major engine problem, I don't believe that.

- If you truly don't believe that..then you are truly the idiot. Sorry...but while dealers have a bad repuation, in this case you are really just trying to come up with any idiodic reason to try and blame someone else.

---Yeah, your right, I don't believe that! I don't believe that they didn't know about the bad engine. Okay, lets just say you didn't know about the engine, don't you think you should have? If I noticed the noise, and I'm not even a mechanic, how did Thomas Nissan miss this? My mistake in all of this, is that I am an idiot, because I listened to your sales person. So basically then you just buy cars to put on your lot, to sell them to your customers, and you don't even know if the cars are good or not. I realize that your cars are not certified, but I think that you should have at least have the decency as human being to put in an effort to make sure customers don't end with a car that only last 40,000 miles. But my guess here is that it would take up too much time and money to do that. Now you know why car salesmen have a bad reputation, it's because of their shady business practices. The will do and say anything to make a sale. And by the way you should go back to school too, because you spelled the words idiotic wrong (not idiodic), and reputation wrong (not repuation) and who's the idiot?

-You bought a USED car "As-Is" in 2016. It took 3 years and 40,000 miles before it developed "Engine problems". Dealers aren't fortune tellers, they don't see into the future. It is totally incorrect and unreasonable infer that the dealer knew there was an "Engine Problem". It is good you took the review down, because if you didn't they may have had grounds to come after you for defamation.

---Wrong! It didn't just develop engine problems, it already had engine problems, the day that I bought it. I don't think you're comprehending the story here, or your just trying to twist the story, it's one of the two. I stated this in my complaint, I asked about the sound of the engine, the very day I was buying the car.

So as far as it developing engine problems, it didn't develop nothing! It already existed! And yeah I did take down the review, because Alex from Thomas Nissan said if I did they would try to work something out with me. But that was just a ploy to get me to take the review down, because they didn't work nothing out!

So that goes to show you and any other potential Thomas Nissan customer that's reading this, is that your dealership will lie, deceive and manipulate to sell a car or to make you take down a bad (well deserved) review. And as far as me being a disabled vet and needing to go to my medical appointments, I mentioned it not for sympathy, but just to show to your potential customers, that if they will do this to a disabled vet, then they would do it basically to anyone.

Your mother, your brother, your father, your sister, and if dogs could drive they would be a victim, too. They don't care. Plus to show how it has affected my life! Oh, and by the way I reposted the review on Yelp.com and many other complaint websites and I'm not done yet!

I'm going to post and repost and if I really get crazy, I'm thinking of getting a couple of my friends together with big a*s signs and picket your dealership, or post a YouTube video, or maybe make a website thomasnissandeception.com, I'll come up with something to get my satisfaction.

One thing I'm definitely going to do is contact Nissan themselves and let them know about how you lied to me to get me into taking down the review, because that was about as low as you can go. In fact that goes to show you what goes on over there at Thomas Nissan and how they run their business.

Then, as far as suing me for defamation, I don't think you can sue someone for something that's true! Maybe you should take that money your going use to pay your lawyers and do the right thing and make my car whole again, because that's what I'm paying for, a whole car.

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#1 Consumer Comment

You are 100% wrong

AUTHOR: Robert - (United States)

POSTED: Saturday, January 11, 2020

I still owe $20,650.00 on it, and now the engine has collapsed lifters and bad camshaft, so basically it needs a new engine .
- The amount you owe has nothing to do with this. But based on your narrative, perhaps you bought a car that was outside of your budget.

They told me that the only thing that was wrong with the vehicle is that the touch screen for the stereo/navigation system only works sometimes. So they knew about the touch screen not working all the time, but not the major engine problem, I don't believe that.
- If you truly don't believe that..then you are truly the idiot. Sorry...but while dealers have a bad repuation, in this case you are really just trying to come up with any idiodic reason to try and blame someone else.

You bought a USED car "As-Is" in 2016. It took 3 years and 40,000 miles before it developed "Engine problems". Dealers aren't fortune tellers, they don't see into the future. It is totally incorrect and unreasonable infer that the dealer knew there was an "Engine Problem". It is good you took the review down, because if you didn't they may have had grounds to come after you for defamation.

Your claim really fails because in that 3 years and 40K miles, you should have had regular maintence on it about 6-8 times. With at least one of those being a "major" service where  everything is checked out. During ANY of these services did any mechanic note any problems with the engine? Did you bring up any concerns you had with the engine?

Or perhaps you didn't take it in for "regular" maintenance. Which if that is the case, would likely be the major factor in your engine failing. Oh by the way, had you not shown you did proper maintenance they would not have honored the warranty.

If you had concerns about the engine, and this was a Mfg Warranty, you should have taken it back to a Cadillac dealer.

I'm 62 years old disable Vet and I need a car to get to my medical appointments at the VA hospital which is twenty-five miles away.
- The fact that you are a disabled Vet has NOTHING to do with this and the only reason you put it in was to try and gain some sympathy. But in the 3 years you drove this car, apparently you didn't do anything about this issue.

Good Luck, but your choices are basically to find someway to get a cheaper engine, or start looking at a trade where hopefully they can roll over some of the remaining balance into a new loan.  

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