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Report: #1513873

Complaint Review: Thrivewords - Jacksonville Florida

  • Submitted:
  • Updated:
  • Reported By: Benjamin — Jacksonville Florida United States
  • Author Confirmed What's this?
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  • Thrivewords 4070 Herschel St Unit-1 Jacksonville, Florida United States

Thrivewords Jacksonville, Florida Did a unauthorized deduction of $395.00 from my checking account. Jacksonville Florida

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In November of 2021 I contacted Thriveworks in Jacksonville Florida  to get treatment for my son. I understood that it would cost me $39.00 a month and that the remainder will be taken care of by Medicare. About a week later Thriveworks deducted $395.00 from my checking account. When I called them to see why they had deducted $395.00 from my account, they first said it was for a previous bill.

I explained to them that this was the first account that I had had with them. Then I was told it was because my son was too young to be on Medicare. I explained that he is on Medicare. I was then told that the card that I put on file could be used to pay for his treatments if Medicare did not pay them. I was not made aware of this when I signed up for the program.  I was then told that it would be escalated to another tear and that I would hear from them in 72 hours.

I didn't hear from them in 72 hours so I called them. I was then told that it would be escalated to a supervisor and that he would escalate it to a higher tear and that I would hear from them in 72 more hours. The next day I called them to see if there were any changes. I was told that they have not heard anything and that they would contact me directly when they do. I have had bills that I have been paying on time for years not clear the bank. I also had other obligations that I was going to use the money to pay but have not been able to. I now have fees on my account that I have to pay. I have debtors that are  behind in payments. This program definitely was not worth me joining it. 

This report was posted on Ripoff Report on 11/23/2021 09:48 AM and is a permanent record located here: https://www.ripoffreport.com/report/thrivewords-jacksonville/did-unauthorized-deduction-1513873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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