Gold Star Security Systems Owner - Wayne Walters Took Money via ACH from my bank account that I did not authorize for services that were no longer being provided. Stone Mountain Georgia

Good day,

This complaint is against a local LLC business, Gold Star Security Systems located at 652 Stonecreek Way, Stone Mountain, GA 30087. I had residential security services with Gold Star Security Systems from 2009 to 2024. My home was sold on August 21, 2024, and I notified the owner Mr. Wayne Walters to cancel my service on August 21st.

Mr. Walters received his last payment for the month of August in the amount of $39.98 on August 16, 2024. On September 16, 2024, Mr. Walters took another payment from my bank account via ACH in the amount of $39.98 which was unauthorized being I canceled my service in August, and he was fully aware I no longer resided at the service address and his company was not providing security services for me after August 21, 2024.

When I received the alert from my bank of the unauthorized payment, I immediately contacted Mr. Walters and asked why he took a payment from my account he was not authorized to do. He claimed he was out of town when it occurred, and he would reverse the payment upon his return. I have since followed up with Mr. Walters via text on September 26th, October 2nd and October 12th and he has ignored my text and has not responded or refunded my money he was not authorized to take from my bank account.

I am seeking your assistance to get my money back from him. I was also charged fee by my bank to put a stop future ACH payment to prevent this company from attempting to make any further unauthorized charges from my account.

Although the amount is only $39.98, this was theft, and I do not want anyone else to experience this betrayal by trusting this company who will only allow payments via ACH method where he takes the money from your account and will not allow you to pay through your bank. With this type of deceptive practice, this company can wipe out a person's bank account.