Complaint Review: Total Home Protection.com - pa Philadelphia
Total Home Protection.com Client didn't cover claims for my heater, dishwasher, stove or refrigerator pa Philadelphia
My dryer went first. The first technician didnt repair it correctly he jerry rigged it to work. The second technician got it fixed. My house heating unit the first technician diagnosed the problem but refused to complete the job citing the warranty company hadnt paid him, the second technician came out and took pictures of the unit and they denied it claiming we didnt keep it serviced it had too much dust.
Our dishwasher went down, they stated it was to much to repair it so they gave us a check for $150. Our stove had an issue with one of the eyes, they refused to fix it claiming they couldnt get a part. We could get the part but they cant? Our refrigerator has a cooling problem it requires a part. After 2-months and 2 technicians, the problem again is a part, they say they cant find and offering a $150 toward a new refrigerator. In all of these scenarios we have had to call the warranty company multiple times because the repair techs they farm this out to dont respond.
The warranty company knows its your number so they dont answer or put you on eternal hold. My wife was fed up and when I tried they answered the first time but not the second or third. I had to use another phone not associated with my account to get an answer from the warranty company and their contractors. They are a rip-off as they calculate what they will and will not fix, and offer you a token when they dont choose to fix it. Mind you if I pay $50 for someone to come out and you offer me $150 because you claim it cant be fixed, and I payed for the warranty for the year, what the f*$#k!!! I know I am not the only one.
Water heaters and garbage disposals are what they are good for, maybe a toaster. If you have anything of value they will find a way around doing what they claim. That has been my experience.
This report was posted on Ripoff Report on 07/01/2019 11:44 AM and is a permanent record located here: https://www.ripoffreport.com/report/total-home-protectiondotcom/pa-philadelphia-client-didnt-1481276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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