Complaint Review: Toyota of Seattle - Seattle WA
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- Author Confirmed
- Toyota of Seattle 1925 Airport Way S Seattle, WA United States
- Phone: (206) 382-4300
- Web: https://www.toyotaofseattle.com/
- Category: Auto Dealer Repairs, Car Leasing/Sales, Car sales
Toyota of Seattle Extortion and Bogus Fees Seattle WA
*Consumer Comment: Exactly Correct!
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I called to have my car towed to Toyota of Seattle for a diagnostic test. I authorized a $195 charge over the phone.
I have two complaints:
1. Extortion
2. Unauthorized 3% "Misc. Charge"
1. Extortion
After the diagnostic test results came back, JT Medrano from Toyota of Seattle threatened to charge me with a $350 car storage fee if I did not authorize $1316 of "further diagnostic tests." He said he wouldn't charge this fee if I did agree to authorize the further diagnostic tests. Plainly and simply, this is extortion.
2. Unauthorized additional 3% charge
When I received the invoice for the initial diagnostic exam, the amount was more than I authorized over the phone. JT Medrano secretly added a 3% "Misc. Charges" to the bottom of the invoice. JT Medrano did not mention the charge, and the charge is not explained on the invoice itself. I understand that it is common practice for dealers to add superfluous and deceitful charges like this, but it is not acceptable when I had authorized a specific amount over the phone.
This report was posted on Ripoff Report on 01/19/2024 05:56 PM and is a permanent record located here: https://www.ripoffreport.com/report/toyota-seattle/wa-extortion-bogus-fees-1530761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Exactly Correct!
AUTHOR: Irv - (United States)
SUBMITTED: Saturday, January 20, 2024
The Sleazy American Car Business is, as you indicate, the king of adding bogus, add-on, fake fees! However, YOU set yourself up for this! Don't ever, ever, ever go to a dealer shop for non-warranty repairs...EVER! The FRAUD and DECEPTION on the sales floor and in the finance office has now flown into the shop like raw sewage on a down hill street. They are specialists in PRICE GOUGING. Find and patronize a good independent ship, not Walnart, Pep Boys but a good locally own shop with real mechanics and not COMMISSIONED parts changers.
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