Tracfone/Safelink Wireless I HAD BEEN TRYING FOR OVER A WEEK TO RETURN MY DEFECTIVE CELL PHONE TO SAFELINK/TRACFONE, AND THEY ATE MY GUTS OUT OVER IT-EVEN THOUGH TI WAS WELL WITHIN THE 1 YEAR WARRANTY. I FINALLY GOT A RETURN LABEL, AND THEY DON;T EVEN PAY FOR THE RETURN SHIPPING!

Hi, Elani. This is Cristy from TracFone Wireless. We have noticed your post on this blog. We apologize for the delayed response and for the inconvenience you've experienced with the service. Feedback from our customers is important to us. As per our policy, if you purchased your TracFone phone from TracFone’s official website, you have thirty (30) days from the date your phone was delivered to you to return it to us for either an exchange or a refund. To process a return, you must follow the return instructions that came with your phone and pay for the shipping cost to send it back to us. Please know that we're always here to help. Should you need assistance, do not hesitate to contact us. For chat support, copy this link http://bit.ly/2qdrKHH and paste it on a new window. You can also text the word HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Rest assured that we will resolve your concerns with priority. Thank you.