Report: #1484238

Complaint Review: TradingView -

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Ripoff Report is Xcentric Ventures

Submitted: Thu, August 29, 2019
Updated: Thu, August 29, 2019
Reported By: Rock — Stamford United States

Author Confirmed

Why?

TradingView United States

Phone:
Web: www.tradingview.com
Category: Wrongful Billing, Unauthorised billing

TradingView THIS COMPANY KEEPS BILLING AFTER CANCELLATION

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On August 20, 2019 I cancelled any further billing for my account; I also received a Screen Confirmation of this cancellation. On August 29, 2019 I was charged, via PayPal, for next months services after I had cancelled. Upon contacting the company (they make you do it via an online support ticket basis), "speaking" with a "James B" and providing a copy of the cancellation screenshot, they denied my request to reimburse me for the incorrect charges. They claimed that according to "their" records, I had not cancelled my subscription even though they were provided with a copy of the cancellation confirmation.

I would not trust this company! This is yet the latest and last issue that has occured. They will periodically shut the site down for "maintenance" in the middle of the day. Frustrating - you bet.

Use another vendor, there are plenty of them out there.

Report Attachments:

This report was posted on Ripoff Report on 08/29/2019 08:33 AM and is a permanent record located here: https://www.ripoffreport.com/report/tradingview/company-keeps-billing-after-1484238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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