TRANSAMERICIA LIFE INSURANCE COMPANY Called company to make website changes to insurance policies for new beneficiary. Representative stated technician would call in three days. Company never called back within three days. CEDAR RAPIDS Iowa

I originally purchased four accidental and death policies from Peoples Benefit Life Insurance Company in the amount of $400.000.00. They were purchased in March 2008. Stonebridge Life Insurance Company purchased the policies from Peoples and eventually Transamerica Life Insurance acquired the policies. During the Peoples and Stonebridge period I did not encounter my customer service barriers to any policies changes. However, Transamerica has caused undue hardships.  

On  November 25, 2022  I telephoned Transamerica in an attempt to resolve a website issue. I immediately needed to make changes to the policies. During the telephone conversation with customer service I was told that since I had not accessed the website for an extended period of time my password would have to be reset. the Transamerica representative stated  a technician would be calling me in three business days to assist in resetting the password to access the website. The company never called me back but has no problem with debiting my account monthly for the policies premiums.