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Report: #1523939

Complaint Review: TravelUp, LLC. - Coral Gables Florida

  • Submitted:
  • Updated:
  • Reported By: aussiedan9418 — Eagle Mountain Utah United States
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  • TravelUp, LLC. 999 Ponce De Leon Blvd STE 625 Coral Gables, Florida United States

TravelUp, LLC. They are a scam. Do not do business with these people! Coral Gables Florida

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I booked a hotel stay with them last summer & when we had a family situation come up we had to cancel the reservation. I emailed them before the the booking date occurred to cancel the reservation & they said they would reach out to the hotel to request the cancellation and if it was cancelled, provide me with a refund.

Over the next 6 months I followed up with them time & time again to see the status of the refund & they just kept saying "we have contacted the hotel and are awaiting a reply back...". They never stopped saying that despite over a dozen attempts to get updates so finally in contacted the hotel directly & they said TravelUp never even attempted to contact them to cancel the reservation.

When I confronted them about it Mario Eric at TravelUp said he wasn't going to issue me a refund & that there are nothing they could do for me. The fact is that they never planned to do anything for me and strung me along for 6 months regarding a fake refund they never intended to give.

This report was posted on Ripoff Report on 01/15/2023 12:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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