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Complaint Review: Tri-Star Alternator and starter service - Sulphur Springs Texas

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  • Reported By: KAREN — sulphur springs Texas United States
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  • Tri-Star Alternator and starter service 1063 Village Drive Sulphur Springs, Texas United States

Tri-Star Alternator and starter service Repairs were bad, threw away my parts under warranty, over charged for service, kept truck 11 days for 5 hours labor Sulphur Springs Texas

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I called ahead and made an appointment with owner, Phillip to take my 2000 Toyota Tundra truck in for repairs the last week of November 2023. They kept my truck for 9 days. They never called me to update me on the repairs. I had to continuosly call them every other day to find out WHY it was taking so long. Turns out they only have ONE mechanic working there. (RED FLAG #1)  Had I known this, I would have never taken any of my vehicles there. 

I bought my own parts because they charge a whopping 71% PRICE INCREASE (RED FLAG #2)on the top of the original price from the parts store.  They replaced all 3 of my Moog brand U Joints and center support bearing, both having LIFETIME WARRANTIES.  They THREW AWAY the old Moog U Joints in the garbage (RED FLAG #3) which were under warranty - so that I cannot get my money back, and now I have lost $95.

At my request, they drained all my brake fluid and replaced it with new fluid which I had bought.  On my way home I realized that they DID NOT bleed the brakes to remove all the air (RED FLAG #4)  because my brake pedal went all the way to the floor, which could have caused a wreck or loss of life.  Obviously they DID NOT test drive the truck, otherwise they would have known this.  I was very angry at the shoddy and horrible service they provided.  My son came over and together we bled the brakes to make it right. 

I called AGAIN to ask when my truck would be ready, and they said it was done - so why didn't they call me to let me know (RED FLAG #5)  ???????    Phillip had not prepared the invoice until I got there so I had to wait for him to decide how many hours to charge me.  They charged me 5 hours labor at $100 per hour labor - I was totally speechless, The normal labor rate in Sulphur Springs is $65 - $75 hour.  (RED FLAD #6)

I WILL NOT EVER go back to Tri-Star nor will I ever recommend this company.    12/22/2023

This report was posted on Ripoff Report on 12/22/2023 05:59 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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