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Report: #1509188

Complaint Review: TT Therapeutics, LLC - Missouri City Texas

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  • Reported By: EC — Alpharetta GA United States
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  • TT Therapeutics, LLC 9119 Highway 6 South Suite 230 Box 186 Missouri City, TX Missouri City, Texas United States

TT Therapeutics, LLC TimTam Recovery Device ordered Dec 2, 2020 and assured delivery December 24th - not delivered as of yet Missouri City Texas

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I ordered a TimTam pro massage gun from this company also known as TimTam Recovery. I was assured that I would receive this item by Christmas eve. After, many emails (at least bi-monthly) with a couple of associates, I heard excuses range from production challenges, to Chinese holiday, to the virus causing shipment delays. On June 7th, I received a reply that a shipment was enroute - no further details.

I researched TimTam on YouTube and discovered several other buyers experiencing similar long delays with no delivery. Some even theorized this was a scam to get past the 180 day period to contest payment/refund through PayPal. Some indicated they requested a refund from TimTm and have not received it yet. A review of the Facebook page also shows some frustration with over promised, underperforming shipping/customer service.

After my call to PayPal - which was useless - I called my bank to start the dispute process. I have zero faith in this company which had great reviews on YouTube initially but now has a tarnished image. I think sometimes the reviewers receive promo freebees to give a glowing YT reviews, but when the rubber hits the road, disappointment is realized. 

Caveat emptor - never do business with a company that does not have a customer service phone number and only email!

This report was posted on Ripoff Report on 06/19/2021 07:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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