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Report: #1498410

Complaint Review: Tumblerline.com - Hong Kong Central Sheung Wan

  • Submitted:
  • Updated:
  • Reported By: Audrey — United States
  • Tumblerline.com Cosco Tower - 183 Queen's road Hong Kong, Central Sheung Wan Hong Kong

Tumblerline.com Tumbler as Advertised NOT what was sent Hong Kong Central Sheung Wan

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Their website advertises tumblers with crystal clear images on them. The tumbler I received was not the same cup and the image was so blurry, you can't even read the writing and the pictures were so blurry you couldnt tell what they are. It is SO bad, I thought it had to be a mistake. I emailed customer support and attached photos.

They told me thats what it looks like, that there is nothing wrong with it. No refund. I replied back that its not acceptable and they offered me 15% off. After some back and forth I stopped getting replies for a week. I replied again that I want information on how to return the tumbler.

I finally got a reply that I could ship it back to Hong Kong AT MY EXPENSE and get a refund. The price to ship it back was the same price as the cup. This website is a scam and they have a fake address listed on their website. I can't file a BBB complaint because the address is fake.




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This report was posted on Ripoff Report on 08/04/2020 10:51 AM and is a permanent record located here: https://www.ripoffreport.com/report/tumblerlinedotcom/hong-kong-central-sheung-wan-1498410. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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