The UPS Store 5522 2 Day Delivery Debacle Chesapeake VA

Selected UPS local location (4246 Portsmouth Blvd) on 1/8/25 to deliver a package utilizing the "2 Day shipping option". I inquired whether the package would arrive by Friday 1/10/25. The employee stated if it doesn't arrive by Friday to request a refund. The package was delivered five days later. I tracked the package to check on its status there was NO mention of a delay. The website showed me that the package stated in Suffolk, VA from 1/8/25 through 1/10/25. There still was no mention to the package being "delayed due to weather".

I contacted customer service and was told to await the package delivery before requesting a refund since the delivery was not made in the anticipated two day time frame. As directed, I called customer service regarding my refund request and was then advised to contact the local UPS location to discuss the refund. I spoke with the store manager on 1/15/25. He said I was given the wrong tracking number even though my receipt contained my credit card information. He admitted that a mistake was made and needed to contact the corporate office regarding the refund request. The manager returns the call stating "the refund will not be honored due to weather." I told him the website never mentioned a delay due to weather..and from Chesapeake,VA to Suffolk, VA there was no inclement weather until 1/11/25.

In my opinion, feel that I have been wronged and mistreated by UPS delivery guarantee. To avoid honoring the refund request, they're blaming the weather in order for the refund request to be denied. I utilized their accurate and trusted UPS tracker to keep me abreast of the delivery. There is no documented update stating the package was delayed due to weather!