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Report: #1475638

Complaint Review: Upzy -

  • Submitted:
  • Updated:
  • Reported By: Valerie — Hornbeck United States
  • Author Confirmed What's this?
  • Why?
  • Upzy United States

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The Joyrider was kept inside waiting for good weather. I didn't read the fine print about not returning a used bike or I would never have ordered.

Moving the trike while not on it is dangerous. I received a busted lip and bruises while moving it to the driveway for my mother. I'm not a clutz; the bike is just not balanced. The only way to stop the bike is the hand brake, which my mother cannot reach. She has to put her feet on the ground like Fred Flintstone.

The handlebars are awkward at best. They fall down with any pressure at all. Two bolts were missing and you'd think I asked for a whole new bike. They never did send them. They want pictures of the missing bolts?

It's hard to steer and if it gets on the grass, it'll have to be pushed. The bike never left the driveway but they won't take it back and refund the ridiculous price. I paid $200 to have it assembled.

Upzy has convinced me to stop ordering online. The shiny website fooled me.

Upzy is not registered with the BBB. Probably a good reason for that.

This report was posted on Ripoff Report on 03/19/2019 06:33 PM and is a permanent record located here: https://www.ripoffreport.com/report/upzy/joyrider-piece-junk-wont-take-1475638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

Upzy Policy Rationalization - Bad Business

AUTHOR: Valerie - (United States)

POSTED: Monday, March 25, 2019

Regardless of your rationalizations about your unfriendly policies, I am a very unsatisfied customer. Your strict policies aren't conducive to good reviews by people who started out simply not liking the product purchased from you. Now I don't like your company.

Bad business indeed.

 

 

 

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#2 Author of original report

Buyer's Remorse

AUTHOR: Valerie - (United States)

POSTED: Friday, March 22, 2019

Perfect! I do indeed have buyer's remorse.

 

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#1 Consumer Comment

No Fine Print

AUTHOR: coast - (United States)

POSTED: Wednesday, March 20, 2019

"I didn't read the fine print about not returning a used bike or I would never have ordered."

There is no fine print. The return policy [that you agreed to when you checked the box next to: I Agree to Upzy's Standard Terms and Conditions] clearly states in bold print:

RETURNS POLICY

We can arrange a return authorization within 15 days of the receipt of your product. The product must be returned in the resale-able and unused condition it arrived in

"they won't take it back and refund the ridiculous price."

Your dissatisfaction with the cost is a case of buyer’s remorse.

"Upzy is not registered with the BBB."

Many business owners object to the BBB’s policy of selling ratings.

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