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Report: #1495946

Complaint Review: Urban Outlet Apparel - London London

  • Submitted:
  • Updated:
  • Reported By: Jane — Costa Mesa CA United States
  • Urban Outlet Apparel 100 Cheyne Walk London, London United Kingdom

Urban Outlet Apparel Urban Online Streetwear (urbanonlinestreetwear.com, support@urbanonlinestreetwear.com), UOA LONDON LIMITED Sent me inauthentic Lakers, #8, Kobe Bryant Jersey for $69.99 USD plus shipping London London

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On May 19, 2020, I saw an advertisement on Instagram for a Nike branded swingman jersey (Lakers, icon yellow, current Lakers logo, #8, Kobe Bryant, size XS) for $69.99 USD. Following the athlete's passing, his jerseys are hard to come by at an affordable price so I ordered it immediately. It was being sold by an online retailer I didn't recognize, Urban Outlet Apparel (urbanoutletapparel.net), but this product has become unavailable by Nike and I thought I was lucky to have found a store that could supply it.

A few weeks later on June 3, 2020, I received the jersey in the mail, from a Chinese manufacturer. The product was not at all like advertised on their now, nowhere to be found website (urbanoutletapparel.net), nor is their Instagram account active. It was an Adidas branded, retro jersey, of poor replica quality that I was severely overcharged for. I recognize these from other storefronts that sell them for $20. Urban Outlet Apparel was charging 3.5 times more.

I've contacted their customer service as well as their mother company, Urban Online Streetwear (urbanonlinestreetwear.com), and awaiting a response. Neither company provides a phone number to contact. I hope they understand how they are deceiving consumers and will process refunds.

This report was posted on Ripoff Report on 06/03/2020 06:56 PM and is a permanent record located here: https://www.ripoffreport.com/report/urban-outlet-apparel/london-online-streetwear-uoa-1495946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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