Value X Egypt - refused to troubleshoot our problems or return any money. Internet

Service was not working properly from the 2nd week and when we started highlithing the problems they advised that the problem is from outside servers sending to ours NOT ours ALL emails were in spam folder even if they were internal on our same server after month of fighting! they cut the service and we were stuck without emails causing us business, client & financial losses & told us to go find another provider and while we still have around 10 months of 12 in our contract of USD 500 they refused to troubleshoot our problems or return any money. The owner has zero logic and is frankly useless, they start working at 11 am and never answer there phones or emails except after numerous tries, it was really a shocking miserable experience. They are rip offs and theives, we transferred our server to another company and paid again the full fees.