Complaint Review: Van Lines of America, LLC. - Fort Lauderdale FL
Van Lines of America, LLC. I paid Van Lines of America almost $5,000 to cause me $15,000 in loss and damages. Fort Lauderdale FL
RUN!!! Warning: Extremely disreputable moving company!
I paid Van Lines of America almost $5,000 to cause me $15,000 in loss and damages. Hiring Van Lines of America was one of the worst mistakes of my life.
They showed gross negligence, unprofessionalism, and a complete lack of care for me, their customer, throughout the entire process:
-Low quote meant to get me to sign that intentionally left off things I mentioned (like the stairs) resulting in additional charges at pickup
-6.5-hour delay in arrival on pickup and packing day, which pushed my move from Georgia to Florida back an entire day
-Unprofessionalism from the packing crew, some of which appeared to be under the influence of drugs (which I reported)
-Refusal to even give a delivery date for almost two weeks--they kept giving me the run-around and I had to call every other day
-Improper packing: things literally thrown in boxes and unprotected, dressers not unpacked resulting in irreparable damages)
-Bed completely disassembled past factory status, missing parts, and not reassembled at delivery, resulting in total loss
-Misdelivery of items and improper inventory check: I received someone else’s box 18 in addition to my own and sent it back
-Missing items including furniture, home décor, and personal items (books, 350 CDs): almost half of my bookshelf is GONE
-Loss of personal, irreplaceable items: ALL OF MY WRITING from the time I was a teenager (poetry, short stories, original songs, diaries, scrapbooks)
-Improper paperwork and documentation: I was not given a copy of the final inventory at delivery in which I mentioned that I was missing items
-Last-minute change of payment type: I had cash for delivery as requested but was later told I had to pay through Zelle instead because they didn’t want to wait for the driver to get back with my money
-Unprofessionalism every step of the way: no one ever called back or did anything they said they would
On their website, they claim they are "your professional & trustworthy moving company", which couldn't be further from the truth.
Do yourself a favor and hire someone else. You don’t want to risk this happening to you!
This report was posted on Ripoff Report on 01/23/2021 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/report/van-lines-america-llc/fort-lauderdale-fl-i-paid-1504233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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