My vanilla Mastercard Mastercard keep stating my card is not valid Fortson, Georgia,

On Feburary fifth, 2020 i called to check my balance after a payment was taken out for My Benefits Keeper insurance on the third of Feb .they stated that me mother"s maiden name was not correct and i would need to fax a document and wait two days. I did and waited a week,only to go thru the same steps.

I informed them i had sent the document via UPS store fax, i They said they would need to get the e-mail from back office and to call in two more days i did only to get the same run around. I explained this was the third time and I needed to speak with a manager, upon explaining my situation to a mamager she also statd that back office would need to send them the info and to call in one day ,this was on Feb fourteenth.

I asked for the home adress so I could send a hard copy to home office. i also told her i believe the customer service agents had not put in the proper information because my mother only had one maiden name, and asked Ms.Rory to correct it because the issue keeps coming up with each phone call. she got the correct maiden name and instructed me to call 24 hours.

this time i waited a week and called today Feburary eighteenth,only to get the same garbage. i explaine that this was my fourth call and i were getting the run around after faxing the required document, and he spoke with a manager and i still got to wait 48 hours.

i told him i would be contacting my Attorney Feneral office in Mississippi and sending a hard copy of the doucument to home office in Fortson,Georgia, i also stated that i did"nt believe that a back office existed. i was still given the call back in 48 hours. my money is tied up and I cannot get it,however after coming to your website i read i am not the only person this is being done too. Please help in anyway possible, Thanks.