Complaint Review: Verizon. With walmart - Oak ridge Tennessee
Verizon. With walmart Walmart rep in electronics department sold me a n expensive phone and put me through a long process protocal to get service with Verizon. I was granted a service for the new phone with verizon. When i got my first bill i was shocked at the amount. Oak ridge Tennessee
I went to the oak ridge walmart store to purchase a decent phone and not break the budget as I had a credit repair company helping me with my credit. I had previously been with Verizon and had no complaints. So the walmart electronics associate recommended a nice phone. Got me back with Verizon and was courteous. When I got my first bill i was in shock. So I had to go on auto pay and chose a date that would be in line with my check and budget needs..
I thought all was ok until I started getting lots of unwanted requests from Verizon. On emails and statements. The plan was about 140.00 a month and the phone was included. So after the auto pay was in place . Verizon whacked my service and cit me off. I tried several methods to talk to a live person and got no where. Finally I called the oak ridge Verizon store and had to get a special number to call at a certain time in the evening and still that didn't work.
Then after exhausting all my attempts to keep the service and after cutting me off leaving me without phone service . they kept trying to get money off my direct express card. This caused another problem as I had to notify direct express on my social security deposits and was without funds for over a week. It seems like when you have a big business that customer service should be a priority. . Verizon made my financial life a nightmare with the help of Walmart.
The walmart associate told me that the Verizon rep comes to the store at certain times and has to adhere to their protocol. All I wanted was a nice phone . Instead I got bad service . stuck with a huge bill. Could not speak to a live person. And now I have another bill that will be a negative issue on my credit report. Thank you.
This report was posted on Ripoff Report on 08/10/2021 02:13 AM and is a permanent record located here: https://www.ripoffreport.com/report/verizon-walmart/oak-ridge-tennessee-rep-sold-1510837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.