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Report: #1511914

Complaint Review: Verizon Wireless at The Promenade - Scottsdale Arizona

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  • Reported By: Tom — United States
  • Author Confirmed What's this?
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  • Verizon Wireless at The Promenade 16203 N Scottsdale Rd Suite C-110 Scottsdale, Arizona United States

Verizon Wireless at The Promenade Verizon Store Manager Wasted my Time and Refused to Assist me. Scottsdale Arizona

*Consumer Comment: What are you leaving out?

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On September 14, 2021 I visited the reference location to switch to Verizon.  I was in the store working directly with the store manager, at first.  He spent about 2 minutes with me before dialing customer service in India from a land line in the middle of the store then immediately went to help other customers.  When he was not helping customers he would hide in the back room of the store.  They passed me off to people in India, that is right.  

The store manager literally was ignoring me, and when I noticed this and asked for his district manager's information he said "she would not want anyone contacting her with store issues, only me"  What does a district manager do other than deal with store managers?  Seemed like he didn't want any complains coming his was and was hoping to brush me off.  

He even told me that the call center is a 3rd party and has nothing to do with Verizon.  What a dope, they literally have everything to do with Verizon.  He seemed like an out of work used car salesman, during a time when used cars are selling like crazy.  He just can't seem to figure out how the sales process works and acted like he could not wait to get out of that store.  The store he claimed "barely" pays some of his bills.

At times I was the only customer in their store, with every single emplyee hanging out in the back of the store.  2 customers came in and saw me on the phone with India and were completely shocked that anyone would make a customer do that.  So at least I was able to have some laughs with some other customers while the employees were hiding in the back room.  Back in the day cell phone stores were not ran like fast food restaurants.  You could actually go in and expect to leave with a working phone.  Now adays apparently anything more than an Iphone sale and they immediately direct you do India with a hostile additude.

This report was posted on Ripoff Report on 09/15/2021 02:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

What are you leaving out?

AUTHOR: Robert - (United States)

POSTED: Thursday, September 16, 2021

What happened during these two minutes you were with him originally? This obviously doesn't appear to be a simple "switch".  What prompted him to have you call their customer service when you aren't even a customer yet(you were there to switch to Verizon).

Why did you remain on hold instead of leaving? What was the final resolution of this? Did you buy the phone, leave without buying it, or giving them information to take care of your issue so that you could do this at a later time?

So what is the full story?

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