Report: #1476752

Complaint Review: ViaSat Inc - Fl Orlando

  • Submitted:
  • Updated:
  • Reported By: Daniel — Clermont United States
  • ViaSat Inc Fl, Orlando United States

ViaSat Inc LOW Quality Streaming Images JUST TO FORCE ME TO PAY MORE Fl Orlando

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On March 3, I had ViaSat internet installed. It worked and I tested it that evening, attempting to watch Netflix like we typically do. I saw that the picture quality was horrible and immediately called about the service and quality.

I found out what they didn't tell me they throttle down the image quality of streaming videos for the package I had selected. I was told I would get "DVD" quality if I upgraded the service for about $10/month more. So I agreed to try it.

Ends up "DVD" quality is very poor and the picture quality is so blurred, you can't read words or make out images. When I called again, I was told that was meant for either mobile phone screens or Ipad style devices, not TV's. So I immediately cancelled. I was also told that if I cancelled within 3 days, there would be no charges. When I called to cancel on the 5th, my service was immediately cut off and I was told I would be mailed a box to return the equipment. The box still hasn't come.

On March 8th, I received an email about being charged the monthly fee. I called back again and discussed I had already cancelled. The nice lady told me I was in fact cancelled and the billing was in error and I would get a refund. I also told her I was not mailed the return box. She said she's ensure I got the box and it would be 7 to 10 business days.

Today, April 8th, I still have not received the box. Today, I get a new email about being billed AGAIN! I attempted to contact them via the messenger app but was told I had to call the customer service number I had already called several times to get the disconnection.


This report was posted on Ripoff Report on 04/08/2019 06:08 PM and is a permanent record located here: https://www.ripoffreport.com/report/viasat/fl-orlando-low-quality-images-1476752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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