Report: #1501575

Complaint Review: Vidanta - The Grand Mayan - Riviera Maya Quintana Roo

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  • Reported By: eDS — United States
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  • Vidanta - The Grand Mayan Km. 48 Carretera Cancún - Playa del Carmen Riviera Maya , Quintana Roo Mexico

Vidanta - The Grand Mayan I was tricked by a free breakfast into a high pressure sales presentation where I enden up with a debt of 130,000. Riviera Maya Quintana Roo

*Consumer Comment: Don't Sign a Contract Until You Read It

*General Comment: I've never understood..

*Consumer Suggestion: Why would any resort give you a free breakfast?

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On March 29, 2020, while I was on vacation at the Grand Mayan in Riviera Maya, I was tricked by a free breakfast into a high pressure sales presentation during which I was unknowingly mislead into a purchasing agreement that resulted in me paying $10,900 to sell my current timeshare at Inn season Surfside Resort in exchange for a Limitless Vacation membership by Vidanta. I have since discovered that this was a scam and I have now purchased a debt of $130,000 for $10,900.

To make matters worse, this Vidanta deal involved a third-party timeshare resale company called Timeshare Resale Market (TRM). They have been contacting me to complete the sale of my timeshare for a fee $1,499. If we don’t want to proceed, we will now owe Vidanta $130,000 plus another fee to get out of the agreement. We contacted our current resort at Surfside and were told that we cannot sell our timeshare this way, which means this whole resale scheme is all fraudulent.

This report was posted on Ripoff Report on 11/03/2020 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/report/vidanta-grand-mayan/riviera-maya-quintana-roo-i-1501575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

Don't Sign a Contract Until You Read It

AUTHOR: Paul - (United States)

POSTED: Thursday, February 18, 2021

The form  was provided by Vida Vacations for the buyer to trade-in their existing timeshare.  Vida Vacations provided a credit for the value of the existing timeshare.  The form provided by Vida Vacations to the buyer itemized the two charges (the filing fee, and the processing fee).  The form also requires the owner to pay the current year's maintenance fee and to relinquish occupancy for the current year.  This is so the timeshare trading company can market the week to find a buyer. 

Prior to listing the property, the timeshare trading company always contacts the buyer and offers the buyer the opportunity to buy-back their old timeshare.   This provides the buyer the opportunity to own 2 timeshares for a marginal fee (about 10% of the value received).  It sounds like you didn't read the timeshare trading company's form before you applied you signature to the document.  When I purchased at Vida Vacations, I received a "Contract for Lodging Rights and Services" which clearly stated the Cash Purchase. 

I believe you received a similar document.  While you may not have been informed that you would receive an offer to buy-back your old timeshare, you were notified (in writing and probably verbally) of the filing and processing fees. 

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#2 General Comment

I've never understood..

AUTHOR: John - (United States)

POSTED: Saturday, January 16, 2021

..the concept of a "high pressure sales" event.  What "pressure" can be applied?  Did you feel guilty because the sausages and toast were good?  My wife and I used to go to Time Share sales pitches just to get the free meals, and then tell them to Stuff It when they asked us to sign. 

If they get nasty, just laugh in their face and walk away- these are total strangers you'll never see again, and you owe them NOTHING.  Nobody has any power to "pressure" you into signing anything, ever, be it for a car, a loan, or a freaking timeshare.  It's just an excuse for lacking a spine.  I suggest that if you aren't willing to grow one, you avoid "high pressure" sales events altogether. 

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#1 Consumer Suggestion

Why would any resort give you a free breakfast?

AUTHOR: Alessandra - (United States)

POSTED: Thursday, November 19, 2020

Think about it, there has to exist a benefit for the resort itself and well by their sales pitch they obtain a great profit from their "free breakfast" offerings. Well I wish I had known this before falling too into this lie.

Well as now you know these intentions are for you to purchase a timeshare, and of course they mention there's no obligation to buy a timeshare but they use real high pressure tactics and lure clients into purchasing high priced timeshares. Now that you have already purchased the timeshare that best thing for you to do is to get out of it, cancel the contract!! you'll keep receiving promises by the resort that they will help you rent it, resale it, etc, etc... it's all a lie. I could cancel my contract with them but not through the resort, I was just being stonewalled by them. 

I cancelled via Mexican timeshare solutions

Take the time to check it out and hopefully they can help you with your problem. Here are some useful links:





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