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Report: #1528162

Complaint Review: VIP Napa Auto Pro - London ON

  • Submitted:
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  • Reported By: John K. — London Ontario Canada
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  • VIP Napa Auto Pro 1009 Wonderland Road South London, ON Canada

VIP Napa Auto Pro Was cheated with a repair that was not needed London ON

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I recently had my van towed here with a broken transaxle thinking they would treat me fairly. Dan *looks* to be trustworthy. His mechanic who worked on my vehicle does not. The price for the repair of $670 tax in seemed to be a fair price and the repair seemed to be fine. The next day I took the van to an oil change place and they told me transmission fluid was leaking and the affected area had not been cleaned up properly. So I took it back to Autopro and Dan told me he would take care of it for me. He told me he would put on a Axle Shaft Seal and that would be "on him" since it should have been done the day prior. When I came back to check on how things were going, they told me they took my vehicle for a test drive which I never authorized them to do. I never authorized them to drive my vehicle off the property. They told me the van was overheating due to a crack in the Engine Heater Hose assembly and it would have to be replaced. Strange that the van was not overheating when I brought it to them but suddenly it started to do so as soon as it was with them. Dan kept repeating "I'll give you a good deal" without giving me the actual price. He told me he would not let it go without being repaired - holding my vehicle hostage. In the end he did not give me a "good deal" or keep his word. I ended up paying $247+tax for the Engine Heater Hose Assembly (which I probably didn't need). I googled it and could have gotten it for much less elsewhere. If you have a repair done here and find something wrong they find something else they can charge you for. I do not trust them and would not bring my vehicle back here again. They cheat you and lie through their teeth. Do not recommend.

This report was posted on Ripoff Report on 08/14/2023 07:27 AM and is a permanent record located here: https://www.ripoffreport.com/report/vip-napa-auto-pro/london-cheated-repair-needed-1528162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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