Report: #1486216

Complaint Review: VirtualShield -

  • Submitted:
  • Updated:
  • Reported By: Tahica — Bronx United States
  • Author Confirmed What's this?
  • Why?
  • VirtualShield United States

VirtualShield I was charged an annual fee when I was shown just the monthly

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I'm almost too embarrassed to write this, but I was foolish enough to believe that I could get VPN protection for myself and family for 3.99 or 5.99 a month. 

Before the end of the free trial, I was charged $57.20. Thank God there wasn't enough in the account at the time. However, Virtualshield has made two additional attempts to take this amount from my account.

I tried to contact someone with no success to ask why this was happening before the trial is up and why the full year when I was made to believe it was monthly.

I tried to cancel the subscription via the virtualshield site and I'm still not 100% sure if the cancellation went through, but without missing a beat another attempt to withdraw the annual fee from my bank account.

I don't know what else to do to stop this. I'm so happy to have found you guys. Maybe you can help me.

This report was posted on Ripoff Report on 10/10/2019 03:58 PM and is a permanent record located here: https://www.ripoffreport.com/report/virtualshield/i-charged-annual-fee-shown-1486216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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