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Report: #1490312

Complaint Review: Visual Vintage -

  • Submitted:
  • Updated:
  • Reported By: MARIA — BROOKLYN New York United States

Visual Vintage advertised 7-10 days delivery, delivered in 2 months wrong size

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This company advertises cashmere lined sweatpants and sweatshirts with promise of 7-10 days delivery. I ordered a pair of sweatpants online on 11/19/19. This was a Christmas gift. When I followed up on 12/3/19, the company emailed me the link to track my order stating the order was shipped.

When I clicked on the link, all it said was the order was being processed. I have asked the company on 12/11  to cancel my order as it didn't seem I would get it in time. I filed a claim with Paypal after Christmas. The item was delivered on 1/4/20, from China and even though i ordered a size up, L instead of M, the sweatpants are more like XS and obviously don't fit.

I emailed the company again to ask how I could return the item. The response was that I cannot return it but they could refund 30% of the value!!! I am upset i lost $50 but my main point is to spread the word this company does not indicate the merchandise comes from China , has a deceiving marketing making it sound like it's based locally and it would deliver in less than two weeks.

There is also no indicationtheir sizing is completely off . I don't want other people to fall for this scam. Since I came across this company on Facebook, I tried posting a negative review but they block those. Shame on me for falling for this but would like to spare others. 

This report was posted on Ripoff Report on 01/13/2020 06:56 AM and is a permanent record located here: https://www.ripoffreport.com/report/visual-vintage/advertised-days-delivery-size-1490312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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